Richard Allen
Mansfield,QLD
Summary
Systematic Control Room Operator with proficiency in identifying operational problems and quickly resolving issues. Able to identify and assess antisocial as well as suspicious activity to resolve issues prior to escalation. Proven experience in a multitude of environments working in federal facilities in five states. Strong report writing and communication skills that allow transparent and clear communication within a team, to external departments, stake holders or emergency services personnel.
Overview
19
19
years of professional experience
Work History
DSO - Control Room Operations
Serco Immigration Services
08.2010 - Current
- Managed crisis situations calmly under pressure, coordinating response team members, to resolve problems quickly while minimizing potential impacts on operations.
- Performed emergency mitigations due to loss of CCTV and organised positioning of staff to minimise disruptions as well as ensuring safety.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
- Monitor radio traffic, intercom systems and telephone.
- Reduced response times by organising table top and live response exercises to ensure all staff are aware of their roles and the expectations.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
- Assisted in successful operations by coordinating between Serco, Australian Border Force and QPS to ensure operations were completed harmoniously.
- Supported continuous improvement efforts by participating in regular training sessions and providing feedback, also participating in hot and cold incident debriefs.
- Collaborated across departments, security and intelligence, to address interrelated issues affecting safety and behavioural concerns.
- Tracked and recorded movements, incidents and intelligence concerns in appropriate log books.
- Coordinated with external agencies, Australian Border Force, Department of Home Affairs as well as QPS during emergency situations to provide accurate and timely information, ensuring effective response efforts.
- Monitored CCTV feeds to maintain security and safety within facility, swiftly addressing any irregularities, antisocial behaviours or incidents.
- Conducted reviews of incidents, download and write reports and timelines. Provide QPS footage where crimes have been committed to assist in prosecution.
- Maintain and monitor clear radio traffic as well as intercoms.
- Access control through door management programs and identity access management.
0311 Infantry Rifleman
Australian Army
03.2005 - 07.2010
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Maintained accurate inventory of weapons, ammunition, and equipment for effective resource management during deployments.
- Participated in joint exercises with other military branches to foster teamwork and improve overall combat effectiveness.
- Established strong working relationships with foreign counterparts while deployed overseas, fostering cooperation between allied forces during multinational operations.
- Multiple deployments in peace keeping and warlike operations including Solomon Islands and Afghanistan.
Education
First Response Negotiator
ProCom Consulting
Melbourne, VIC05.2017
Certificate III - Early Childhood Education
Canberra Institute of Tech
Canberra, ACT04.2015
Cert II in Government
Australian Army
Townsville, QLD06.2010
Skills
- System monitoring
- Incident Reporting
- Radio Communications
- Security camera monitoring
- Emergency Response
- Alarm Management
- Process safety
- Controls Monitoring
- Staff training and evaluations
Accomplishments
- Collaborated with Australian Border Force, emergency response team and Queensland Police Service to conduct targeted searches which resulted in convictions.
- Leading team member involved in the change over and implementation of new CCTV, door management, software and identity access management. Responsible for issuing and managing hundreds of employee access to multiple systems.
- Acted in a variety of manager roles when required, with positive reviews from peers and ABF managers.
Timeline
DSO - Control Room Operations
Serco Immigration Services
08.2010 - Current
0311 Infantry Rifleman
Australian Army
03.2005 - 07.2010
First Response Negotiator
ProCom Consulting
Certificate III - Early Childhood Education
Canberra Institute of Tech
Cert II in Government
Australian Army
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