Richard Ankunda
Gold Coast,Queensland
Summary
Accomplished Customer Service Representative with a proven track record at Big W and Stanbic Bank, excelling in high-stress situations and dispute resolution. Demonstrates exceptional problem-solving and active listening skills, enhancing customer loyalty and satisfaction. Expert in managing escalated calls, achieving resolutions that align with client expectations and company standards.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Big W
Brisbane, QLD
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative Agent
Stanbic Bank
Kampala Uganda
06.2022 - 05.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Education
Msc - Cyber Security
Griffith University
Gold Coast, QLDSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Full Professional
Chinese (Mandarin)
Limited Working
Reference
Manager :Adams mwijuka
adamsmwijuka@gmail.com-+256 701 983 802
Branch Manager:Bonita Claire
Bonitaclairenamawanje@gmail.com-+61 456 091 055
Timeline
Customer Service Representative
Big W
09.2023 - Current
Customer Service Representative Agent
Stanbic Bank
06.2022 - 05.2023
Msc - Cyber Security
Griffith University