Richard Banzer
Erskineville,New South Wales
Summary
Energetic Field Service Engineer with 12-year background performing Training, support, repairs, installations, maintenance and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Have provided technical layouts for Hybrid theatres including placement of inbuilt and on built operating tables lights and pendants.
Overview
13
13
years of professional experience
Work History
Field Service Engineer
Getinge Australia
2023.09 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
Technical Trainer Product Support
Getinge Australia
2014.02 - Current
- Enhanced employee and contractors technical skills by developing comprehensive training modules and hands-on workshops for surgical lights and pendants.
- Oversaw technical documentation, instruction and evaluation to meet Getinge's core education initiatives.
- Completed Level A, B & C train-the-trainer sessions to empower my internal subject matter to lead future training initiatives.
- Supported FSE service department in resolving complex issues, for lights and pendants applying extensive knowledge of various technologies and systems.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
Project Engineer
Getinge Australia
2014.02 - 2023.09
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications for all SWP products.
- Maintained records for each project and engineering discipline.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Identified technical risks within managed projects.
- Coordinated cross-functional teams, fostering collaboration to achieve project goals.
- Identified risks and implemented mitigation strategies, minimizing potential issues during the project lifecycle.
- Improved communication among stakeholders through regular updates and meetings.
- Led continuous improvement initiatives which resulted in higher levels of client satisfaction.
- Mentored junior engineers, contributing to their professional development and enhancing team performance.
- Provided technical direction of system development methodologies to improve technical performance.
- Delivered concise instructions to technical team to maintain quality control.
- Clinical training and handover for clients Doctors and nursing staff.
- Specialised in Operating tables, Surgical lights and CSU pendants.
Service Engineer
Maquet Getinge Group
2011.02 - 2014.02
- Installed, configured and tested all ACT equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Collaborated closely with hospital Biomedical engineers and engineering to develop annual service contracts and training for ACT and SWP equipment.
Education
Associate of Applied Science - Electrical, Electronics And Communications Engineering
TAFE NSW
Bankstown, NSWAssociate of Applied Science - Advanced Electronics
TAFE NSW
North Strathfield, NSWNo Degree - Electrician
TAFE NSW
Bankstown, NSWSkills
- Biomedical Engineering
- Remote Support
- On-Site Support
- Equipment Installation
- Troubleshooting and repair
- Training
- Mechanical Troubleshooting
- Preventive Maintenance
- Technical Support
- Equipment installation and repair
Timeline
Field Service Engineer
Getinge Australia
2023.09 - Current
Technical Trainer Product Support
Getinge Australia
2014.02 - Current
Project Engineer
Getinge Australia
2014.02 - 2023.09
Service Engineer
Maquet Getinge Group
2011.02 - 2014.02
Associate of Applied Science - Electrical, Electronics And Communications Engineering
TAFE NSW
Associate of Applied Science - Advanced Electronics
TAFE NSW
No Degree - Electrician
TAFE NSW
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