RICHARD BOACHIE
Riverwood,NSW
Summary
Have previously worked as a Customer Care Consultant at Flick Anticimex
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Care Consultant
Flick Anticimex
Homebush West, NSW
03.2024 - 08.2024
- Data Entry
- Exceed Targets
- Inbound/Outbound Calls
- Sell exclusive service plans to current & existing customers
- Adhoc admin tasks
Verifone Technician
Right Hand IT Solutions
Chullora, NSW
10.2023 - 01.2024
- Preconfiguring terminals for Clients
- Delivery of Terminals and stock
- Installing Terminals for Clients
- Upgrading Terminals for Clients
- Swapping Terminals for Clients
- Training the Client how to use the Terminal
- Audit Reports for all IT equipment for 7-eleven stores
Telemarketer - Lead Generator
Camnet
Roseberry, NSW
08.2023 - 10.2023
- Reached out to prospective customers by making outbound calls
- Scheduled sales appointments for our Solution Specialists to discuss products and services that we offer
Helpdesk Support
MediaForm
Winston Hills, NSW
06.2023 - 07.2023
- Assisting with inbound and outbound calls and emails for technical support enquiries.
- Responsible for creating, maintaining and closing tickets via ticketing system
- Responsible for assigning and scheduling tickets to Technicians
- Data Entry
- Procurement of parts and assisting with warranty claims
- Delivering quality work for scheduled pre and post-sales support to our customers
IT Helpdesk
Somerville
St Leonards, NSW
09.2022 - 05.2023
- Providing level 1 support via phone or email
- Escalating issues as required
- Logging tickets and details
Sales Support
Telstra
Sydney, NSW
10.2018 - 09.2022
- Logging into a queue to receive requests submitted by the sales groups across Telstra Enterprise, analyses the requirements, obtains missing information and completes the request accordingly. The requests will fall under one or more of these categories: 1- Pre-sales checks (carriage feasibilities, address validation, quoting, etc.) 2- Order Entry
- Supporting the Inside Sales team with technical and business tasks to support customers they sell to
- Ordering new equipment and make sure it arrives to the client's site
RPA Process Controller
Telstra
09.2020 - 08.2021
- Monitoring the Bot on a day-to-day basis
- Troubleshooting and raising tickets to resolve issues
Telesales Representative
OneContact
02.2018 - 09.2018
- Making outbound calls to contact customers directly
- Achieving daily and weekly targets & KPIs
Junior Workplace Services Technician
Utilized Pty Ltd
01.2018 - 01.2018
Salesman
Universal Technology Pty Ltd
09.2017 - 09.2017
Helpdesk Technician
Inspection Manager
07.2017 - 08.2017
Cleaner
Frontline Human Resources
12.2016 - 10.2017
Cook
KFC
01.2012 - 12.2014
Education
Bachelor of Information Technology (Network Security) -
TAFE NSW Meadowbank
Meadowbank, NSW, AustraliaAdvanced Diploma of Network Security -
TAFE NSW Ultimo
Ultimo, NSW, AustraliaDiploma of Information Technology Networking -
TAFE NSW Ultimo
Ultimo, NSW, AustraliaCertificate IV of Information Technology Networking -
TAFE NSW Petersham College, Crystal Street
Petersham, NSW, AustraliaCertificate III in IT (Network Administration) -
TAFE NSW Petersham College, Crystal Street
Petersham, NSW, AustraliaHigher School Certificate (HSC) - undefined
Dulwich High School of Visual Arts and Design
Dulwich Hill, NSW, AustraliaSkills
- Microsoft Office Proficiency
- Customer Service
- Fluent in English
- Data Entry
- Positive Attitude
- Communication Skills
- Able to work well in a team as well as independently
- High level Knowledge in Networking
- Technical Knowledge
- Computer Skills
- Eftpos Terminals
- Sales
- Inbound calls
- Outbound calls
Certification
CCNA R&S - Cisco Certified Network Associate Routing & Switching - Expired
Timeline
Customer Care Consultant
Flick Anticimex
03.2024 - 08.2024
Verifone Technician
Right Hand IT Solutions
10.2023 - 01.2024
Telemarketer - Lead Generator
Camnet
08.2023 - 10.2023
Helpdesk Support
MediaForm
06.2023 - 07.2023
IT Helpdesk
Somerville
09.2022 - 05.2023
RPA Process Controller
Telstra
09.2020 - 08.2021
Sales Support
Telstra
10.2018 - 09.2022
Telesales Representative
OneContact
02.2018 - 09.2018
Junior Workplace Services Technician
Utilized Pty Ltd
01.2018 - 01.2018
Salesman
Universal Technology Pty Ltd
09.2017 - 09.2017
Helpdesk Technician
Inspection Manager
07.2017 - 08.2017
Cleaner
Frontline Human Resources
12.2016 - 10.2017
Cook
KFC
01.2012 - 12.2014
Bachelor of Information Technology (Network Security) -
TAFE NSW Meadowbank
Advanced Diploma of Network Security -
TAFE NSW Ultimo
Diploma of Information Technology Networking -
TAFE NSW Ultimo
Certificate IV of Information Technology Networking -
TAFE NSW Petersham College, Crystal Street
Certificate III in IT (Network Administration) -
TAFE NSW Petersham College, Crystal Street
Higher School Certificate (HSC) - undefined
Dulwich High School of Visual Arts and Design