Richard Boyer
South Hedland,WA
Summary
Dynamic Trainer Assessor at Veolia, adept at developing personalized learning strategies and implementing innovative assessment techniques. Enhanced team productivity through effective coaching and streamlined training methodologies. Committed to fostering a positive learning environment, leveraging adult learning principles to achieve impactful results.
Overview
26
26
years of professional experience
Work History
Trainer Assessor
Veolia
09.2024 - Current
- Developed and delivered training programs aligned with industry standards and learner needs.
- Assessed learner progress through comprehensive evaluations and feedback sessions.
- Implemented innovative instructional strategies to enhance engagement and retention.
- Collaborated with stakeholders to ensure curriculum relevance and compliance with regulations.
- Streamlined training processes by developing and implementing efficient training methodologies tailored to the organization''s needs.
- Supported a positive learning environment with clear communication, active listening, and empathy for diverse learners.
- Conducted equipment CTO’s and VOC’s and complete training needs analysis
Indrustial Services Superviser
Veolia
09.2021 - 09.2024
- Oversaw daily operations and ensured compliance with safety standards.
- Mentored team members, enhancing skill sets and improving overall productivity.
- Implemented process improvements to streamline workflow efficiency.
- Coordinated schedules and resource allocation for optimal performance.
- Managed conflict resolution among team members, fostering a collaborative environment.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Industrial Service Operator
Veolia
09.2019 - 09.2021
- Operated complex machinery to ensure efficient service delivery and minimize downtime.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Implemented safety protocols, maintaining compliance and promoting workplace safety culture.
- Trained new employees on equipment handling and standard operating procedures.
Grocery Manager
Woolworths Supermarket
07.2015 - 07.2019
- Led grocery department operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on best practices for merchandising and customer service.
- Developed and implemented efficient stocking procedures to enhance product accessibility.
- Improved departmental workflows through process enhancements, resulting in increased operational efficiency.
- Oversaw compliance with health and safety regulations, maintaining a safe shopping environment.
- Collaborated with store management to optimize overall store performance and meet company goals.
Store Services Manager
Woolworths Supermarket
07.2011 - 07.2015
- Led store operations to enhance customer service and improve overall satisfaction.
- Developed training programs for staff to increase efficiency and product knowledge.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed sales data to identify trends and inform strategic merchandising decisions.
- Implemented loss prevention measures to minimize shrinkage and protect the company''s assets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Produce Manager
Woolworths Supermarket
07.2009 - 07.2011
- Managed produce inventory, ensuring freshness and quality standards met consistently.
- Coordinated with suppliers to optimize product selection and delivery schedules.
- Trained staff on best practices for handling and displaying fresh produce.
- Implemented waste reduction strategies, enhancing sustainability efforts within the department.
- Led team meetings to communicate goals, share feedback, and foster collaboration among staff members.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
Liquor Store Manager
Woolworths Supermarket
07.2005 - 07.2008
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented effective merchandising strategies to enhance product visibility and sales performance.
- Oversaw compliance with health and safety regulations, maintaining a secure shopping environment.
- Analyzed sales data to identify trends, resulting in informed decision-making for inventory management.
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
Grocery Manager
Woolworths Supermarket
07.2001 - 07.2004
- Managed daily operations, ensuring optimal stock levels and product availability.
- Oversaw team performance, providing training and mentorship to enhance productivity.
- Implemented inventory management systems, improving accuracy and reducing waste.
- Developed promotional strategies, increasing customer engagement and sales volume.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Nightfill Manager
Woolworths Supermarket
07.1999 - 07.2001
- Managed daily operations, ensuring efficient workflow and optimal staff allocation.
- Trained team members on best practices for customer service and product knowledge.
- Implemented inventory management strategies to maintain stock levels and reduce waste.
- Analyzed sales data to identify trends and improve merchandising strategies.
- Accomplished multiple tasks within established timeframes.
Education
No Degree -
Bendigo High
Bendigo09-1999
Skills
- Personalized learning strategies
- Coaching techniques
- Assessment strategies
- Application of adult learning principles
- Current HR licence
- Current Forklift licence
- mental health First Aid
- Certificate IV in training and assessment
Accomplishments
- Supervised team of 20+ staff members.
Languages
English
Full Professional
Timeline
Trainer Assessor
Veolia
09.2024 - Current
Indrustial Services Superviser
Veolia
09.2021 - 09.2024
Industrial Service Operator
Veolia
09.2019 - 09.2021
Grocery Manager
Woolworths Supermarket
07.2015 - 07.2019
Store Services Manager
Woolworths Supermarket
07.2011 - 07.2015
Produce Manager
Woolworths Supermarket
07.2009 - 07.2011
Liquor Store Manager
Woolworths Supermarket
07.2005 - 07.2008
Grocery Manager
Woolworths Supermarket
07.2001 - 07.2004
Nightfill Manager
Woolworths Supermarket
07.1999 - 07.2001
No Degree -
Bendigo High
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