Richard Coleman
Gold Coast,QLD
Summary
Insurance professional with in-depth experience in claims, sales, business operations and compliance at well known insurance companies. Seeking to return back to the industry I am fond of and can perform at the highest level.
Overview
9
9
years of professional experience
Work History
Digital Marketing Optimistion Manager
Disrupt Digital
02
Facilities Manager
Education Queensland
09.2023 - Current
- Responded to building emergencies and managed repairs.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Provided preventative maintenance schedule and actions.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
- Supervised staff of one in day-to-day activities.
- Established emergency response procedures, effectively managing crisis situations with minimal disruption to operations.
Desktop Property Assessor
Allianz Australia
06.2022 - 09.2023
- I assisted in the lodgement of over 130 claims with my customers in the role of Desktop Property Assessor at Allianz. I further reduced claim acceptance and resolution time by 20% through process improvements and scheduled communications
- I have in-depth customer service experience in my role as a Claims Consultant. I delivered positive and prompt outcomes and resolved disputes.
- Trained in motor vehicle claims at Allianz to be prepared for a role opening should it happen; I have personal experience lodging a motor vehicle claim and understanding of the processes.
- I managed multiple stakeholders in both these roles including customers, internal stakeholders, trade repairers and assessors.
- When I was at Allianz, I streamlined the data entry processes, improved data accuracy, maintained compliance and reduced entry time by 30%.
- I managed portfolio workflow using the lodgement system and diary management system to action tasks on time and accurately.
- I have a strong proficiency in Microsoft Office, Outlook, and any other relevant systems or software used for managing workflows and data entry. Including V8 Claims, HUON and SharePoint.
- Demonstrated ability to handle a fast-paced environment and manage a large portfolio effectively while negotiating and resolving any disputes, communication issues with all stakeholders.
- At Allianz, I worked in collaboration with and supported our team of 12 to oversee the daily claims processing tasks, provide support to teammates, achieving team goals and maintaining high morale.
- I have in-depth experience working independently in a work-from-home environment since 2015. I am well-equipped to perform my duties with no downtime and delays.
- Maintained insurance compliance standards, fully trained in these aspects.
Commercial Property Insurance Consultant
IAG
02.2020 - 06.2022
- I assisted in the lodgement of over 100 claims with my customers in the role of Commercial Property Consultant at IAG. I further reduced claim acceptance and resolution time by 30% through process improvements and scheduled communications.
- I have in-depth customer service experience in my role as a Claims Consultant and Telephone Business Consultant at IAG.
- I managed multiple stakeholders in both these roles including customers, internal stakeholders, trade repairers and assessors.
- I helped streamline the claims data entry processes, improved data accuracy, maintained compliance and reduced entry time by 35%.
- At IAG, I managed portfolio workflow using the lodgement system and diary management system to action tasks on time and accurately.
- I have a strong proficiency in Microsoft Office, Outlook, and any other relevant systems or software used for managing workflows and data entry. Including V8 Claims, Huon and SharePoint.
- Demonstrated ability to handle a fast-paced environment and manage a large portfolio effectively while negotiating and resolving any disputes, communication issues with all stakeholders.
- I have in-depth experience working independently in a work-from-home environment since 2015. I am well-equipped to perform my duties with no downtime and delays.
Digital Marketing Optimistion Manager
Disrupt Digital
01.2019 - 02.2020
- Manage 10 plus client campaigns simultaneously across website
development, technical SEO tactics, content management and
strategic planning with business owners. - Acted as team leader for Manager, supporting staff performance, customer service, deliverables.
- Personally, manage national sized enterprise client campaigns and stakeholder management.
- Assist with new staff recruiting, onboarding training facilitation and orientation.
- Managed million dollar marketing campaigns that achieved high revenue returns.
Digital Marketing and SEO Manager
Amped Marketing Agency
05.2015 - 01.2019
- Regularly monitored industry trends, adapting tactics as needed to maintain a competitive edge in the ever-evolving digital landscape.
- Implemented link-building strategies designed to increase domain authority and improve search visibility.
- Managed a team of content creators to ensure timely production of high-quality, optimized materials.
- Conducted competitor analysis to identify potential areas for growth and outperformance.
- Increased website traffic by implementing strategic SEO techniques and optimizing on-page content.
- Led a successful website migration project without loss of rankings or traffic by coordinating closely with developers and ensuring seamless communication among all parties involved.
- Developed detailed reports on campaign performance using various analytics tools, presenting findings to stakeholders in an easily digestible format.
Education
Graduate Certificate - Industrial Relations - Workplace Law
Charles Sturt University
Bathurst, NSW09.2022
Cert IV - Work Health And Safety
CQ University
Brisbane09.2022
Bachelor of Arts - Business
APM College of Business And Communication
Sydney12.2009
Skills
- Verbal and written communication
- Claims lodgement and processing
- Claims settlements
- Stakeholder management
- Complex Problem-Solving
- Operations Management
- Cross-Functional Teamwork
- Business Administration
- Key Performance Indicators
- Teamwork and Collaboration
- Work Planning and Prioritization
- Training and Development
- MS Office
Timeline
Facilities Manager
Education Queensland
09.2023 - Current
Desktop Property Assessor
Allianz Australia
06.2022 - 09.2023
Commercial Property Insurance Consultant
IAG
02.2020 - 06.2022
Digital Marketing Optimistion Manager
Disrupt Digital
01.2019 - 02.2020
Digital Marketing and SEO Manager
Amped Marketing Agency
05.2015 - 01.2019
Digital Marketing Optimistion Manager
Disrupt Digital
02
Graduate Certificate - Industrial Relations - Workplace Law
Charles Sturt University
Cert IV - Work Health And Safety
CQ University
Bachelor of Arts - Business
APM College of Business And Communication
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