Richard Collins-Lynes
Coburg,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Area Manager
Axil Coffee Roasters
01.2024 - Current
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager
Axil Coffee Roasters
08.2018 - 12.2023
- Liaising with Head chef to design new menus and specials
- Lead an inspired customer centric culture by recognising and rewarding the team
- Comply with all policies, operating procedures, legal requirements, and verbal and written directives
- Creating staff development training programs to improve job and team performance
- Encouraged creative thinking, problem-solving, and empowerment as part of the facility management group to improve morale and teamwork
- Managing the Human Resource aspect of the business through recruiting, initial training and continuous development
- Working and maintaining a weekly wage and cost of goods budget.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Cafe Manager
ISIT Cafe
04.2015 - 06.2018
- Booking and organise private functions
- Having hosted everything from private dinners to weddings
- Controlling the profit and loss sheet to keep the business running effectively
- Lead and inspired customer centric culture by recognising and rewarding team
- Acted as the face of the company for social media sites and promoted the business outside of work
- Established positive rapport with clientele in order to maintain long-term relationships and promote repeat business.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Assistant General Manager
Whitelocks Ale House
05.2013 - 12.2014
- Was responsible for looking after and cleaning 12 cask ale and 8 keg beer lines to ensure the perfect pint could be poured every time
- Would regularly book and organise functions in our top bar
- We accommodated everything from music concerts to wedding receptions
- I was solely responsible for stock and consumable ordering
- Was part of the team who would write wine, cocktail and food menus to suit
- I created Microsoft Excel spreadsheets to bring the company into the modern day and stop using old techniques
- Recruited staff and conducted regular staff training.
Deputy General Manager
Club Mission
01.2010 - 05.2013
- I am solely responsible for all Stock and Consumable orders for the venue
- I organise and co-ordinate a team of thirty-five staff members including Bar supervisors, Bar Staff, Floor Staff, Cellar Staff, Receptionists, Door Hosts and Door Staff
- I am responsible for recruitment for the venue and create job descriptions and advertisements for each role
- I also take part in the selection and interviewing stages of the recruitment process
- Stock taking the entire venue with an external checker weekly
- Checking stock from all bars individually each night and ordering accordingly for the venue
- Being part of the team that promotes the clubs in house events
- This includes running social networking groups, arranging flyer teams, poster designs and ensuring good coverage to reach the intended target market.
Education
.
Skills
- Customer Relations
- Product and service knowledge
- Staff Training
- Customer Engagement
- Budget Administration
- Operations Management
- Strategic Planning
- Training and Onboarding
- Recruitment and hiring
- Budgeting and finance
Additional Information
All of the above roles have provided me with a wide range of skills and experience. Whilst these roles are very different they have involved dealing professionally and in a very efficient way with the customer, including various administrative tasks that must be completed in a timely and accurate way. Team working, communication and delegation have been key features of my experience to date and I have come to recognise the importance of being both flexible and adaptable in my role. I take great pride in the standard and quality of my work believing I have developed a range of skills that are easily transferable to many different types of role.
Timeline
Area Manager
Axil Coffee Roasters
01.2024 - Current
Store Manager
Axil Coffee Roasters
08.2018 - 12.2023
Cafe Manager
ISIT Cafe
04.2015 - 06.2018
Assistant General Manager
Whitelocks Ale House
05.2013 - 12.2014
Deputy General Manager
Club Mission
01.2010 - 05.2013
.
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