Richard Dean
Ropes Crossing,NSW
Summary
Dedicated delivery driver with a proven track record at Lawrence and Hanson Electrical, ensuring timely and accurate deliveries. Skilled in route planning and customer service, I excel in maintaining strong client relationships while upholding safety standards. Recognized for my exceptional communication skills and ability to handle complex logistics efficiently.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Lawrence an Hanson Electrical
11.2018 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Receiving Team Member
Kmart DC
07.2014 - 10.2018
- Facilitated swift resolution of shipping-related disputes by providing clear documentation of all relevant details surrounding problematic orders.
- Reduced errors in inventory management through diligent verification of received goods against purchase orders.
- Operated handheld scanners to quickly track movements between trucks, storage and sales floor.
- Contributed to positive supplier relationships by maintaining open lines of communication regarding any issues with received shipments.
Storeman
Toll Logistics
04.2007 - 04.2014
- Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
- Optimized space utilization within the warehouse, implementing effective stacking and storage strategies.
- Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
- Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
- Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
- Performed routine maintenance checks on warehouse equipment to minimize downtime due to malfunctions or safety concerns.
- Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
- Assisted in training new employees on company policies, warehouse procedures, equipment operation, safety protocols, and inventory management systems.
- Managed inventory control, cash control, and store opening and closing procedures.
- Contributed to team success by actively participating in staff meetings, sharing feedback on operational improvements, and assisting colleagues when needed.
- Participated in continuous improvement initiatives aimed at enhancing overall warehouse performance and customer satisfaction.
- Expedited order processing time with efficient coordination between sales staff members regarding pending orders or any special requests from customers.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supported the implementation of new inventory management software by providing feedback on its functionality, ease of use, and accuracy during the testing phase.
- Enhanced inventory accuracy by consistently maintaining organized and up-to-date records of all stock items.
- Completed point of sale opening and closing procedures.
- Assisted in reducing unnecessary expenditure by monitoring supply levels closely for reorder points or surplus stock disposal opportunities.
- Collaborated with suppliers to ensure timely delivery of goods while minimizing discrepancies between purchase orders and received shipments.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Education
HSC -
Nepean High School
10.2003
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- GPS operation
- Vehicle cleaning and maintenance
- Delivery scheduling
- Stocking and inventory
- Shipping and packaging
- Complex Problem-solving
- Cargo handling
- Route planning
- Quality assurance
- Vehicle inspection
- Delivery recordkeeping
- Commercial driving
- Dispatch communication
- Client relationship management
- Documentation and reporting
- Order verification
- Equipment operation
- Vehicle maintenance
- Pre-trip and Post-trip inspections
- Advanced planning
- Load balancing
- FLUENT IN LANGUAGE
- Materials transport
- Vehicle inspections
- Multitasking and organization
- Physical stamina
- Logistics
- Load securing
- Pallet jack and hand truck operation
- Responsible driver
- Delivery logging
- Trip planning
- Package scanning
- Exceptional written and verbal communication skills
- Experienced manual transmission driver
Timeline
Delivery Driver
Lawrence an Hanson Electrical
11.2018 - Current
Receiving Team Member
Kmart DC
07.2014 - 10.2018
Storeman
Toll Logistics
04.2007 - 04.2014
HSC -
Nepean High School
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