Richard Douglas
Adelaide,SA
Summary
Self-assured professional handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and sales.
Overview
18
18
years of professional experience
Work History
Service Advisor
Subaru
08.2017 - Current
- Welcome incoming individuals and ascertain needs by asking open-ended questions.
- Recommending additional, useful services to customers, which helped to increase overall sales.
- Problem solving and assisting dissatisfied customers.
- Handling telephone inquiries regarding appointments and work in process.
Sales Consultant
Samsung Electronics
08.2013 - 06.2017
- Greeting incoming customers and providing expert sales and service to drive revenue.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Prepared and processed contracts and order forms for new and existing customers.
- Worked with fellow sales team members to achieve group targets.
Loan Service Representative
Cash Converters
09.2011 - 08.2013
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Identified valuable solutions for customers with credit problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Assistant Store Manager
Soul Mobile
02.2006 - 01.2011
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Education
Diploma - Human Resources
Tafe SA
South Australia03.2016
Certificate IV - Frontline Management
Tafe Sa
South Australia11.2014
Diploma - Audio Engineering
SAE College
South Australia03.2007
High School Diploma -
St Michaels College
South Australia11-2005
Skills
- Data entry
- Microsoft Office expertise
- Customer relations
- Technologically savvy
- Report writing skills
- Upselling expertise
- Organizational skills
- Working collaboratively
- Records Management
- Customer Consulting
- Data Processing
- Handling Customer Complaints
- Documentation and Reporting
- Customer Service
- Warranty Claims Process Management
- Technical Support
- Service Recommendations
- Team Collaboration
Additional Information
- South Australian Drivers license
References
1. Daniel Gonzales - Dealer principle - Eblens Subaru
08 7079 2062
daniel.gonzalez@eblen.com.au
2. Victor Leal - Jarvis toyota Manager
0424 254 529
victorl@jarviscars.com.au
3. Trent smith - Area manager - Cotton on
0429 589 984
Timeline
Service Advisor
Subaru
08.2017 - Current
Sales Consultant
Samsung Electronics
08.2013 - 06.2017
Loan Service Representative
Cash Converters
09.2011 - 08.2013
Assistant Store Manager
Soul Mobile
02.2006 - 01.2011
Diploma - Human Resources
Tafe SA
Certificate IV - Frontline Management
Tafe Sa
Diploma - Audio Engineering
SAE College
High School Diploma -
St Michaels College
Similar Profiles
Brianna SandmoenBrianna Sandmoen
Car Salesperson at SubaruCar Salesperson at Subaru
Lincoln NesibaLincoln Nesiba
Lot Porter at SubaruLot Porter at Subaru
Brody GonzalezBrody Gonzalez
Lube Service Technician at SubaruLube Service Technician at Subaru
Raul MedinaRaul Medina
Service Advisor at SubaruService Advisor at Subaru
Lauren HortinLauren Hortin
Shift Manager at McDonald'sShift Manager at McDonald's