Richard Gardner

• Drove Uber to earn an income whilst completing my Law Degree and the College of Law
• Uber was an avenue to remove myself from Security and gave me flexibility to complete assignments and sit exams.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to incidents and assessed active situations for security concerns.

Please Note, I worked as an employed guard during this period as I was going through my divorce and making the conscious decision to attend Law School.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Dealing with Corporate clients
• Complaint resolution
• Dealing with Government Authorities
• Ensuring all licensing requirements are met and adhered to by the Company and Staff.

• Worked closely with organisational leadership and clients to guide operational strategy.
• Established departmental performance goals and provided feedback for underperforming areas.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Evaluated company documentation to verify alignment with regulatory requirements.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Optimized operational processes using analytics tools to address client-specific metrics.
• Trained new employees on proper protocols and customer service standards.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Monitored and coordinated workflows to optimize resources.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Prepared Tender Submissions.

• Reconcile Accounts
• Ensure reporting to Accountants and Government Agencies is affected
• Invoicing
• Prepare trade orders on the advice of the client/adviser
• Ensure all quarterly and EOFY reporting is completed and forwarded to accountants/advisers and clients.

• Administrator supporting financial advisors ensuring all client paperwork is prepared and lodged as per adviser instructions.

• Back of house money market trade reconcilliation

• Achieved performance goals on consistent basis.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Trained new team members on scripts, company services, and collection strategies.
• Maintained high volume of calls and met demands of busy and productive group.

• Conducted searches at various Government authorities
• Lodged court documents
• attended settlements and exchanges