Richard Hall

• Improved customer satisfaction by implementing efficient service procedures and ongoing staff training.
• Cultivated strong relationships with local suppliers to secure top-quality products at competitive prices.
• Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
• Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
• Delivered excellent customer service experiences to average of 120 customers daily
• Fostered positive work environment through open communication channels and collaborative problem-solving approaches.
• Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Managed display products effectively to achieve consistent sales with minimal waste.
• Motivated staff to perform at peak efficiency and quality.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.

I have been trusted to ensure business success during the owners absence. This role includes the training & development of key staff, oversight of daily operations and providing exceptional customer service to customers

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated employee performance and coached and trained to improve weak areas.
• Increased profitability, sourcing and negotiating with high quality local suppliers
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
• Reduced labour costs by 8%.

• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Managed approximately 20 incoming phone calls and emails per day from customers and suppliers.
• Defined clear targets and objectives and communicated to employees.
• Onboarded new employees with training and new hire documentation.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and taking appropriate action when required.
• Cross-trained existing employees to maximize team agility and performance.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Developed and maintained relationships with customers and suppliers through account development.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed up to 25 customer visits daily by choosing best and most efficient routes.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Managed customer inquiries and complaints in polite and professional manner.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Built professional relationships with customers and business partners to establish trust and credibility.
• Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
• Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
• Collaborated closely with internal teams to ensure seamless order processing and timely delivery of products.
• Consistently met or exceeded quarterly sales targets by effectively managing sales pipeline and closing deals strategically.
• Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
• Delivered exceptional post-sales support by ensuring client inquiries were addressed quickly while maintaining regular communication.
• Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Maintained current knowledge of evolving changes in marketplace.

• Maintained 15% growth in revenue per year.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Promptly responded to inquiries and requests from prospective customers.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Trained new personnel regarding company operations, policies and services.
• Sought ways to improve processes and services provided.
• Cross-trained and provided backup support for organizational leadership.
• Increased efficiency and team productivity by promoting operational best practices.
• Investigated and resolved accounting, service and delivery concerns.
• Led and directed team members on effective methods, operations, and procedures.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

• Maintained waiter section of roughly 50 guests nightly,
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Handled cash register operations and customer transactions to process payments.
• Provided exceptional customer service to foster client loyalty and satisfaction.
• Greeted customers and provided product advice to increase sales.
• Participated in store meetings and product training sessions to understand and sell items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Served food and beverages promptly with focused attention to customer needs.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.