RICHARD HAYDEN

• Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
• Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
• Hired, trained and managed staff to cultivate productive and efficient workforce.
• Oversaw daily business operations and financial decisions to drive profitability and growth.
• Run and control all daily jobs, vessel movements, slipway bookings, part supply to jobs and keeping in contact with clients current jobs.
• Maintaining company assets comprising of a small vessel and vehicle fleet.
• Keeping good relations and compliance for the 8 manufacturers we we're agent's for.
• Activity being hands on with all jobs, being the end of the line when staff needed help.

Assist all Yamaha Motorcycle & Marine Dealers with technical issues that they were struggling with.

Assist with customer and dealer disputes with never 1 escalating to any official ombudsmen

Report field unit isues to the factory in Japan.

Maintain dealer Yamaha branding.

Conduct on site visits every 3 months to all 145 dealers.

Conduct all head office dealer service training twice annually.

Continually actively test and use and race the Yamaha product teaming up regularly with the YMA company director and racing superbike endurance race meetings.

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Developed estimates by costing materials, supplies, and labor.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.

• Met tight deadlines without compromising workmanship standards through efficient time management strategies.
• Supported customer satisfaction with effective communication regarding repair progress, timelines, and potential issues.
• Prevented costly delays on construction projects through proactive planning for essential maintenance during periods of reduced activity or scheduled downtime.
• Reduced downtime for clients by promptly addressing emergency repair requests and prioritizing critical issues.
• Achieved cost savings for clients by identifying opportunities for refurbishment or modification instead of complete system replacement where possible.
• Maintained safe working environments through adherence to safety protocols and implementation of risk mitigation measures.

• Performed routine maintenance services, optimizing vehicle longevity and functionality for customers.
• Troubleshot complex automotive issues, applying systematic approaches to identify root causes and implement solutions.
• Repaired and replaced faulty components, resulting in improved vehicle safety and reliability.
• Consistently complied with safety regulations, maintaining a secure work environment for both staff and clients.