Richard Hayes
WOONONA,NSW
Summary
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
25
25
years of professional experience
Work History
Operations Manager
Department Of Agriculture And Water Resources
03.1996 - 03.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Organised training of initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Patrician Brothers College, Liverpool, NSW
Liverpool, NSW12.1978
Skills
- Problem-Solving
- Team Leadership
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Project Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Staff Development
- Maintaining Compliance
- Project management abilities
- Regulatory Compliance
Languages
Swedish
Professional Working
Timeline
Operations Manager
Department Of Agriculture And Water Resources
03.1996 - 03.2021
High School Diploma -
Patrician Brothers College, Liverpool, NSW
Similar Profiles
Suzanne BlakeSuzanne Blake
Assistant Director – Biosecurity Operations Division Regulatory Assurance and Compliance (BODRAC) at Department of Agriculture, Fisheries and Forestry (DAFF)Assistant Director – Biosecurity Operations Division Regulatory Assurance and Compliance (BODRAC) at Department of Agriculture, Fisheries and Forestry (DAFF)
Ashley KempAshley Kemp
Assistant Director at Department of Climate Change, Energy, the Environment and WaterAssistant Director at Department of Climate Change, Energy, the Environment and Water
LISA GREENWOODLISA GREENWOOD
Assistant State Conservationist-Management & Strategy at U.S. Department of Agriculture - Natural Resources Conservation Service (NRCS)Assistant State Conservationist-Management & Strategy at U.S. Department of Agriculture - Natural Resources Conservation Service (NRCS)
Robert LumbyRobert Lumby
Paramedic at NSW AmbulanceParamedic at NSW Ambulance
Thomas BlundenThomas Blunden
Legal Intern at Brander Smith McKnight LawyersLegal Intern at Brander Smith McKnight Lawyers