Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

RICHARD JADEN

Clyde North,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willing to learn and be trained and obtain other license and tickets.

Overview

14
14
years of professional experience

Work History

CURRENTLY EMPLOYEE BROKER VOLUNTEER

Afri-Auscare
04.2019 - Current
  • Manage IT equipment
  • Provide advice on most suitable IT choices
  • Assisting in culturally appropriate Videos during the pandemic
  • Making sure the work laptops are up to date with the video editing software
  • Maintaining IT systems, including installing and configuring software and hardware, monitoring system performance
  • Installation of IT equipment such as printers to ensure the functionality and efficiency of computers
  • Assisting ADRA Victoria in shooting a commercial video
  • Solid knowledge of IT systems and application
  • Ability to troubleshoot and repair issues
  • Provide technical support.

Field Service Technician

Blue Fire Systems
09.2023 - 11.2024
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Troubleshot complex technical issues during installation or maintenance visits, providing rapid resolution for minimal downtime of affected systems.
  • Installed advanced detection devices such as smoke detectors, heat sensors, and manual pull stations in line with industry best practices and established safety standards.
  • Performed regular maintenance on installed systems, prolonging their lifespan and preventing costly malfunctions.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.

Help Desk Technician

Social Outcomes Solutions
02.2022 - 11.2023
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
  • Walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.

Courier Service Driver

Capital Transport
02.2013 - 09.2015
  • Reporting to the warehouse for any pallet's delivery jobs
  • Secure two pallets and few boxes on a Two-tone tray Ute for delivery
  • Reporting to the warehouse every morning using a radio call
  • Receive jobs for delivery using hand held PDA phones
  • Deliver the first order picked up to make sure it arrives on time
  • Contributed many successful ideas to improve work effectively and in timely manner
  • Enhanced customer satisfaction with fast, knowledgeable service.

Warehouse Personal

A&K International PTY Ltd
03.2011 - 12.2013
  • Food Weighing and Packaging
  • Carefully Picking of customer orders according to the invoice issued
  • Wrapping of orders onto a pallet for morning delivery
  • Re-arranging of products in the warehouse
  • Receiving of incoming goods
  • Picker machine operation
  • Forklift operation
  • Greeting customers entering the warehouse
  • Deliver orders after 9:00am and after 3:30pm when it's urgent
  • Carefully recording down every good delivered to the warehouse.

Education

Diploma and advance Diploma, IT -

Chisholm Institute

Forklift License -

Star Trainning Australia
Derrimut, VIC

First Aid And CPR -

CPR First Aid
Dandenong

Bachelor of ICT - Computer Networking And Telecommunications

Victoria University
08.2019

Skills

  • Reliable and punctual
  • Warehouse Team member, able to handle a fast-paced busy environment
  • Obtained a manual driver's license and an Australian citizenship
  • Experienced in driving forklifts, Van, two-tone Utes and six-tone trucks
  • Proven willingness to take on any task to support the team and help the business succeed Offer strong leadership skills and abilities to work as a team
  • Deliver consistent and professional work for every delivery
  • Offer two and half years as warehouse personnel and more than 3 years as a delivery driver, topnotch attention to detail
  • Excellent computer skills
  • Maintain organized, clean, and safe work areas with diligent attention to important details
  • Focused on helping the business achieve short- and long-term goals
  • Truck loading and unloading
  • Shipment Receiving
  • Materials Handling
  • Safety Protocols
  • Warehouse Safety
  • Forklift Operation
  • First Aid Training
  • Shipping and receiving

References

  • Selba-Gondoza Luka, CEO Afri-Auscare, 0433 526 553
  • Rebecca Auriant, Director of ADRA Victoria, 0411 865 790

Timeline

Field Service Technician

Blue Fire Systems
09.2023 - 11.2024

Help Desk Technician

Social Outcomes Solutions
02.2022 - 11.2023

CURRENTLY EMPLOYEE BROKER VOLUNTEER

Afri-Auscare
04.2019 - Current

Courier Service Driver

Capital Transport
02.2013 - 09.2015

Warehouse Personal

A&K International PTY Ltd
03.2011 - 12.2013

Bachelor of ICT - Computer Networking And Telecommunications

Victoria University

Diploma and advance Diploma, IT -

Chisholm Institute

Forklift License -

Star Trainning Australia

First Aid And CPR -

CPR First Aid

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