Richard Jeewa
Perth,Australia
Summary
Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable, and focused on long-term business success.
Overview
20
20
years of professional experience
Work History
Night Auditor
Sanno Marracoonda Perth Airport Hotel
East Redcliffe , WA
04.2021 - Current
- Deliver excellent customer service and maintain a high standard of customer management at all times.
- Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety.
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Maintained a secure environment for the protection of guests' property and assets.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Prepared detailed audit reports at the end of each shift.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Patient Food Service Attendant
Royal Perth Hospital
Perth, WA
12.2011 - 12.2019
- Prepared and served food to patients in a timely manner.
- To provide an efficient and effective customer service to patients, understanding their needs and requirements, working to Delivering best practice customer service meet their needs.
- Knowledge of customer service in line with best practice and proceedings to compliance standards policies.
- Cleaned and sanitized all equipment, counters, tables, chairs, and other surfaces in the kitchen areas.
- Followed all health and safety regulations while handling food items.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Monitored expiration dates of food products stored in pantry or refrigerator to prevent spoilage.
- Communicated effectively with supervisors about any issues or concerns related to food service operations.
Printing Officer
Royal Perth Hospital
Perth, WA
02.2009 - 07.2012
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Coordinating hospital stock levels and ordering new supplies as required for the Print Room.
- Providing Administration Support in the Following areas : Graphic design, Typesetting, Reception, Serving customers and controlling two digital machines in the Print Room.
- Implemented new technologies as needed to enhance productivity levels in the workplace.
Night Manager
Mantra Parramatta Hotel
Sydney, NSW
08.2007 - 12.2008
- Developed and implemented procedures for staff to handle customer complaints efficiently.
- Monitored security cameras to ensure the safety of customers and employees.
- Conducted regular meetings with staff to discuss operational issues and performance reviews.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Maintained records of employee attendance, overtime hours, tips received.
- Created reports summarizing daily operations activities such as sales figures, cash flow management.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Analyzed financial data to identify areas where cost savings could be achieved.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Communicated with management via email or phone message to report issues needing attention.
- Established friendly relationships with regular guests, members and residents.
- Secured building and walked grounds, fostering health and safety of employees and guests.
Hotel Concierge
The York Appartments Hotel
Sydney, NSW
01.2005 - 01.2007
- Greeted guests and provided assistance with their inquiries.
- Provided detailed information about the hotel, its services and amenities, local attractions and transportation options.
- Scheduled tours, car rentals, restaurant reservations and other activities for guests.
- Collaborated with front desk staff to ensure smooth check-in and check-out processes for guests.
- Organized transportation services such as limousines, taxis and shuttles for guests' convenience.
- Maintained updated knowledge of local attractions, restaurants and events to provide accurate recommendations to guests.
- Resolved any customer service issues in a timely manner while demonstrating excellent customer relations skills.
- Performed daily maintenance tasks such as restocking supplies, cleaning work areas and ensuring lobby was presentable at all times.
- Provided concierge services including luggage storage, currency exchange and ticketing needs of international travelers.
- Maintained an up-to-date directory of city maps, tour guides and other necessary materials for visitors' use.
- Answered incoming calls from customers seeking directions or advice on nearby attractions.
- Monitored security cameras throughout the premises to ensure safety of staff and patrons.
Education
Some College (No Degree) - Diploma of Business Management
South East Metropolitan College
Perth, WASkills
- Complaints Management
- Problem-Solving
- Balancing accounts
- Front Desk Operations
- Customer Service
- Generating Reports
- Multitasking and Organization
- Administrative Support
- Computer Skills – Microsoft Windows, Microsoft Office, Internet applications, Computer hardware & Software
- Communication Skills - Ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments
- Good working knowledge of product/department area
- Confidence to deal with difficult situations and to know when appropriate to seek guidance from line manager
Languages
English
Professional
Burmese
Professional
References
References available upon request.
Timeline
Night Auditor
Sanno Marracoonda Perth Airport Hotel
04.2021 - Current
Patient Food Service Attendant
Royal Perth Hospital
12.2011 - 12.2019
Printing Officer
Royal Perth Hospital
02.2009 - 07.2012
Night Manager
Mantra Parramatta Hotel
08.2007 - 12.2008
Hotel Concierge
The York Appartments Hotel
01.2005 - 01.2007
Some College (No Degree) - Diploma of Business Management
South East Metropolitan College