Richard Kidd

Director - AEC Solutions 2021-2022

ANZ Executive - AEC Solutions 2019-2021

Director Customer Care and Technical Services 2018-2019

Associate Director - IT and Technical Services 2017-2018

Responsible executive leader for 40+ FTE business unit in major Australia and New Zealand reseller of CAD (Computer Aided Design) technology with P/L responsibility for new account acquisition, existing customer account growth and subscription retention for key BIM (Building Information Modelling) software product portfolio in AEC (architecture, engineering and construction) sector in Australia and New Zealand including pre-sales, technical support, training, implementation consulting and supporting technology development. Responsible for product roadmap, business strategy/supplier relationships, go to market and marketing for AEC sector.

Achievements

• Graphisoft Global Distributor of the Year 2021 for launch of new subscription product and competitor site acquisition
• SOLIDWORKS Diamond Club Award 2019 for best global Subscription renewal rate
• Launched multiple SaaS workflow offerings (BIMcloud as a Service and SharpBOM), in addition to launching subscription software offerings (Solibri Subscription, Archicad Subscription and Graphisoft Collaborate)
• Integrated Australian and New Zealand operations, product portfolio and go to market
• Launched customer portal and integrated solution offering to drive retention and subscriber growth, including 15% NPS improvement
• Grew subscription revenues by 41% across 2019-2023 at >90% retention rate for perpetual software through focus on service delivery and better value product inclusions
• Grew overall business unit revenue by 33% and EBITDA by 34% across 2019-2023

Self-employed August 2013-2017

Executive Manager - LexisNexis 2010-2013

Specialist in Outsourcing/Restructuring Programs of up to 80 FTE for Customer Service, IT, Software Development and Finance offshoring to Philippines

Associate Director - Strategic Development Program 2008-2010

Product Manager 2005-2008

Led development program with team of developers and product analysts (total 15 FTE). Lead for product releases, developed product strategy and roadmap, conducted customer needs analysis (developed surveys, focus groups, ethnography) and go to market activity including operations, systems and sales and marketing readiness.

Achievements

• Product lead for new product line following acquisitions of legal practice management software (Locus and LAWbase), launched subscription product comprising workflow and practice accounting integrated with research content and precedents
• Completed technology assessment, due diligence and product planning for acquisitions
• Launched APAC product database covering product capabilities for use by leadership, sales and marketing teams
• Launched updates to leading ANZ subscription legal research platforms

Publishing Manager 2004-2005

Data Integrity Manager 2003-2005

Project Developer and Team Lead 1999-2002

• Led $10M revenue P/L for major editorial portfolio (Law reports including Australia Law Reports, Victorian Reports) with 8 FTE, grew 5% YoY
• Launched expert system compliance workflow tool for corporate lawyers and e-training product