Richard Li

• Team Leadership - Lead a remote team of 8 people across Ade, Melb and Syd.
• Operational Excellence & Process - Re-designed processes & aligning systems to streamline the day to day operations.
• Strategic Partnerships - Developed and maintained strategic relationships with functional department head's to ensure world class client service.
• Team Management - Fostered an environment of collaboration and team work. Developed a human-centric leadership style that enabled team members to bring their best self's to work.

Owned and operated my own small business consulting firm, targeted at education service businesses to help grow their student base & their business.

• Business Development - Researched potential clients, managed outreach activities and created pitch decks. Created branded material for engagement, communication and correspondence.
• Client Success & Management- Designed and managed the client onboarding from initial contact, contract signing, ongoing support and off-boarding.
• Operational Excellence - Advised and implemented technologies and platforms that streamlined efficiencies in client businesses (CRM, Team collaboration / project tools).
• Marketing & Social Media - Client rebranded by creating websites (via squarespace), logos and refreshing social media platforms. Provided content creation guidance on analytics for social media.
• On-going Client relationships - Served as a trusted advisor for clients navigating a new phase of their business journey.
• Tailored Solutions & Personalised Service - Provided tailored consulting solutions for their specific business needs.

• Deal Closure - Closed Safeculcha's first client. $30M p.a. in health care. Developed successful proposals that resulted in securing new business opportunities and expanding the company''s market share.
• Growth Mindset and Adaptability - No prior experience in cybersecurity. Rapidly learned industry terminology, industry history and trends, problems customer's were facing.
• Company Leadership - Developed company vision and mission statement. Developed business strategy, aligned team and re-structured the team for highest service quality. Developed & re-structured the business model multiple times to align with changing market conditions).
• Staff Training & Mentorship - mentored junior staff on relationship building and conflict resolution skills as week as aligned staff's professional & personal goals to business goals. Led training for internal staff on business in business engagement and client service.
• Board communication - developed quarterly presentations to board members, outlining progress,
• Strategic Partnerships - Established partnerships where AU companies would bring customers and Safeculcha would deliver high quality work. Maintained these relationships through regular communication with Business Owners and CEO's.

A newly created senior role delivering complex projects across multiple business functions.

Responsibilities:

• Program management - Coordinated multi-departmental projects that resulted in significant improvements in cost savings, efficiency and revenue generations.
• Strategic Partnerships - Developed and maintained strategic partnerships with core sales teams to ensure client service was of the highest standard.
• Process Improvement - Streamlined process workflows by identifying inefficiencies and implementing corrective actions.
• Leadership Communication - Role was cross-functional. I presented monthly program updates on timelines, progress, blockages and next steps to C-suite executives, both written and verbal.
• Cross-functional Leadership - Process and growth mindset were rare across the business. Set-up process workshops and thought leadership across functions.

Responsibilities:

• Multiple Program Management (Sales Tools & Sales Program) - Researched, onboarded, implemented software platforms: Microsoft Dynamics (CRM), linkedin navigator (New Business), CaptivateIQ (Commission), ZoomInfo (Outbound)
• Service Provider & Contractor Management - Managed 3rd party SaaS provided and negotiated contract terms.
• Files, Process, & System Management - Documented, collated & maintained all sales processes into Sharepoint

Company description

• 450 + person global LEV (Light Electric Vehicle), venture backed ($100M+ funding) Startup.
• Remit: AU, UK, US West & US East

Responsibilities:

• Leadership - trained and mentored staff. Conducted performance reviews, implemented structured coaching programs for team members.
• Senior Leadership Strategic Guidance - Developed strategic roadmap and informed CEO on IT core priorities.
• Communication - Reported monthly to executive team (inc. CEO) to align strategic initiatives and provide progress updates.
• Systems & Processes: Developed a company wiki, checklists, how-to guides (written & video), Standard Operating Procedures

• Revenue Optimisation - Optimising space and ad revenue for bing.com across APAC
• Global Remit - Responsible for network, demand and marketplace management spanning across APAC, SEA, India and LATAM regions.
• Program Management (Revenue Generation) - Identified revenue generation opportunities through extensive analysis of trends across markets and industries
• Functional Communications - Presented monthly portfolio risk mitigation to APAC.

Responsibilities:

• Responsible for customer experience of Mining, Manufacturing and Construction industries (~$100mil/year revenue).
• Net Promoter Score (NPS): Improved NPS from -20 to 26.
• Cross-functional leadership: Led cross-functional initiatives
• Process Improvement: Reduced sale returns by 15% and order error rate by 13% included six-sigma methodologies.

• Leadership - Managed a team of 10 FTEs
• Remit: Responsible for Digital Sales channel revenue ~$350mil/year
• Robotic Process Automation (AI tools) - Self taught how to code a RPA. Developed a working proof of concept (using UIpath software) and achieved a 480% RIO.
• Process & Operations improvement: Implemented SOPs and trained staff, resulting in an error rate improvement of over 35% (a company best).
• Team management: Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Team Restructure: Empowered team members by delegating responsibilities according to individual strengths, areas of expertise and personal goals.

Wesfarmers Industrial & Safety - Blackwoods - EDI Specialist - Full-time. July 2018 - April 2019.

ASUS Australia - Marketing Specialist - Full-time. May 2016 - July 2018

Visionstream - NBN Technician Offsider - Contract. Jan 2014 - May 2016

JB Hi-Fi - Salesperson & Storeroom - Part-time. Jan 2014 - April 2016