Richard Mann
Port Macquarie,NSW
Summary
Proven leader in security and hospitality, adept at enhancing client relations and team coordination. At SNP Security, significantly improved safety protocols, leading to a 20% reduction in incidents. Skilled in verbal communication and surveillance, my background ensures top-notch service and security. Achieved sales targets as Regional Sales Manager, showcasing strong persuasion skills and a results-driven approach.
Overview
10
10
years of professional experience
Work History
Security Guard
SNP SEcurity
, NSW
06.2021 - 12.2023
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Maintained high levels of alertness throughout shifts.
Security Guard
Asset Security
, NSW
05.2021 - 09.2021
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Provided customer service assistance to staff and visitors in a professional manner.
- Identified potential security risks and recommended corrective actions.
- Answered questions from the public regarding facility rules and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Security Guard
Australian Taxation Office
Hobart, TAS
06.2019 - 02.2021
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Responded to alarms, emergencies, and disturbances.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Supervisor - Catering
MONA
, TAS
06.2017 - 04.2018
- Supervised catering staff to ensure quality service delivery and customer satisfaction.
- Organized special events such as banquets or conferences for large groups of people.
- Resolved customer complaints in a timely manner by providing appropriate solutions.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Hospitality Supervisor
Rydges Hotels and Resorts
Port Macquarie, NSW
08.2015 - 05.2017
- Ensured efficient and timely service of guests by coordinating the activities of wait staff, bus persons and other restaurant personnel.
- Monitored food quality, inventory levels, and customer satisfaction to ensure optimal standards were met.
- Resolved customer complaints promptly in a professional manner.
- Encouraged feedback from customers regarding their dining experience in order to improve services provided.
- Delegated work to staff, setting priorities and goals.
Regional Sales Manager
Allen Group Company
, NSW
01.2014 - 08.2015
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Maintained accurate records of all sales activities including leads generated and closed deals.
- Resolved customer inquiries promptly as well as escalated issues when necessary.
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
Education
Certificate II - Information And Communication Technology
TAFE NSW
NSWCertificate I and II - Security Licence
TasTAFE
TASCertificate - First Aid
NSW
Skills
- Strong verbal communication
- Listening
- Clients' relations
- Team liaison
- Persuasion skills
- Cross-selling and upselling
Timeline
Security Guard
SNP SEcurity
06.2021 - 12.2023
Security Guard
Asset Security
05.2021 - 09.2021
Security Guard
Australian Taxation Office
06.2019 - 02.2021
Supervisor - Catering
MONA
06.2017 - 04.2018
Hospitality Supervisor
Rydges Hotels and Resorts
08.2015 - 05.2017
Regional Sales Manager
Allen Group Company
01.2014 - 08.2015
Certificate II - Information And Communication Technology
TAFE NSW
Certificate I and II - Security Licence
TasTAFE
Certificate - First Aid
NSW
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