Richard Mckay
PERTH,WA
Summary
IT Technical Manager with a proven track record in leading teams to implement enterprise infrastructure solutions that enhance service delivery and customer satisfaction. Expertise in aligning IT operations with organizational goals and establishing security protocols to protect data integrity. Committed to driving continuous improvement through strategic technology utilization.
Overview
31
31
years of professional experience
3
3
Certifications
Work History
IT Manager
Vodacom
Cape Town, South Africa
01.2010 - 03.2026
- Oversaw IT services division, aligning operations with organizational goals for six months.
- Led project teams delivering innovative technology solutions enhancing service delivery.
- Implemented strategies improving customer service through advanced technology utilization.
- Established security protocols protecting data integrity against unauthorized access or modification.
- Developed IT policies ensuring compliance with regulations and enhancing security.
- Managed operational budget and expenditures within departmental parameters.
- Conducted research to identify new technologies enhancing operational efficiency.
- Cultivated supplier relationships with managed service providers for optimal outcomes.
Supervisor IT BackOffice
Vodacom
01.1998 - 01.2010
- Team leader for IT Support Team and technical lead
- Supervised team performance and workflow adherence for operational efficiency.
- Facilitated back office IT support to ensure operational continuity and enhance user experience.
- Assisted end users with technical support to enhance their productivity and ensure effective use of systems.
- Provided infrastructure support to ensure system reliability and optimal performance for users.
- Implemented process improvements to streamline service delivery and elevate customer satisfaction.
- Evaluated employee performance through regular feedback and coaching sessions.
- Resolved customer complaints promptly, ensuring high levels of customer satisfaction.
- Systems and application support
IT Support
Anglo American Farms
01.1997 - 01.1998
- Delivered local and remote Tier 1 IT support for hardware and software, maintaining operational continuity.
- Resolved technical issues for end users during six-month contract, ensuring timely support.
- Supported users with technical issues related to product functionality, enhancing user experience.
IT Support
CEB Networks
01.1995 - 01.1997
- Provided IT support to staff members by troubleshooting technical issues and facilitating timely resolutions.
- Collaborated with operations teams and IT support staff to resolve cross-departmental technical issues.
- Coordinated hardware and software installation and maintenance to ensure seamless IT support services.
- Received requests for IT support from external customers.
- Worked in permanent IT support role
Education
Post Graduate Diploma - Management
Regent Business School
South Africa01-2023
Higher Certificate - Project Management, Leadership, IT Management, Budgeting, Economics
Milpark Education
South Africa01-2016
High School Diploma -
Boston House College
South Africa12-1994
Skills
- Project management
- IT infrastructure proficiency
- Cloud computing
- Virtualization
- Change management
- Vendor management
- Budgeting
- Process optimization
- Team leadership
- Problem solving
- Critical thinking
- Effective comms
- IT policy
- Customer relations
Accomplishments
- Vodacom Team CEO Award, Contribution to company implementing remote working plan and technical drive for enablement during COVID-19
- Programme Management, Managed the Vodacom South Africa Microsoft Cloud and Vodafone Group OIT Alignment Project for South Africa
Training
- New People Leaders, Adaptis- Institute of Leadership, 01/24
- ITIL V4 Foundation Certified, 01/23
- Microsoft Certified Professional (MCP), 01/17
- Citrix Certified Administrator (CCA), 01/13
- VMWare Certified Professional (VCP), 01/06
- AWS Solution training for partners
- Microsoft Certified Systems Engineer (MCSE) NT4
Languages
English, Native
Certification
ITIL 4
Timeline
IT Manager
Vodacom
01.2010 - 03.2026
Supervisor IT BackOffice
Vodacom
01.1998 - 01.2010
IT Support
Anglo American Farms
01.1997 - 01.1998
IT Support
CEB Networks
01.1995 - 01.1997
Post Graduate Diploma - Management
Regent Business School
Higher Certificate - Project Management, Leadership, IT Management, Budgeting, Economics
Milpark Education
High School Diploma -
Boston House College