Richard Mclean

• Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
• Trained and mentored new employees to maximize team performance.
• Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
• Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
• Exercised composure under pressure and in escalated customer service scenarios.
• Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
• Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Kept employees operating productively and working on task to meet business and customer needs.
• Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Tracked receipts, employee hours, and inventory movements.
• Championed company values through daily interactions with employees and customers alike, leading by example as a dedicated manager who prioritized workplace culture.
• Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
• Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
• Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
• Excelled in every store position and regularly backed up front-line staff.
• Led team meetings to share updates, discuss challenges and celebrate successes, fostering a sense of unity among staff members.
• Improved team efficiency by streamlining shift scheduling and task delegation.
• Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
• Developed promotional strategies that drove foot traffic during slow periods, boosting sales numbers consistently throughout the year.
• Identified opportunities for process improvements within store operations, implementing changes that led to increased efficiency and enhanced customer experiences.
• Assisted in recruiting top talent for open positions within the store by participating in job fairs or conducting interviews when necessary.
• Managed vendor relationships to negotiate favorable terms on supplies orders, resulting in cost savings without compromising quality standards.
• Conducted regular performance evaluations for staff members, identifying areas of improvement and providing constructive feedback for personal development.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Scheduled staff to establish adequate coverage during peak business hours.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Built relationships with customers and managed accounts to drive revenue and profit.
• Managed staff hiring, training and supervision.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Cultivated professional working relationships with peers and supervisors.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
• Troubleshot equipment to reduce service calls and downtime.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Coordinated project workflows for departments.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
• Implemented policies and standard operating procedures for continuous improvement.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Coordinated merchandising, promoted new products and increased brand awareness.
• Kept accurate and detailed records of personnel progress and productivity.
• Supervised ongoing daily production phases.
• Created and implemented strategies for improving operational efficiency and accuracy.

· elivering customer service excellence (greeting and seating customers, taking orders and payments on POS system, serving food and drinks, collecting plates, cleaning and preparing tables for following customers)

· Delivering excellent quality customer service through effective communication, teamwork, and a high standard of personal presentation

· Maintaining cleanliness in the restaurant, and tidiness at workstations and other work areas by undertaking various cleaning tasks

· Providing a visible and professional presence at all times

· Monitoring, observing and taking appropriate action to ensure the efficiency of food service, customer service, security and safety of team members and customers

· Contributing to the safe and efficient functioning of operations

· Contributing to the proper care and maintenance of equipment and property

· Responding to customer queries and resolving customer issues and complaints; managing conflict

· Washing plates/bowls/cutleries/cooking utensils.

· Food preparation, heavy lifting, standing for long periods of time

· Cooking preparation, and oven use.

· Full cleaning and sanitising of food preparation and cooking areas and floors

· Grilling and plating food for service

· Maintaining regular cleanliness and sanitising of grill station and work area

· Closing and cleaning grill station and work areas

· Coordinating food and customer service, and directing and coordinating all food stations in kitchen and assembling dine in takeaway orders for service/pick up and deliveries and liaising with third party stakeholders to ensure confirmed receipt of customer’s orders

· Training new staff in all aspects of kitchen stations, work areas and front of house in addition to all of the above at various occasions and assisting managers in daily operations

· Maintaining inventory and ensuring food safety and adhering to restaurant policies, industry standards and procedures

• Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
• Performed preventative maintenance on various equipment models to minimize future breakdowns and extend their lifespan significantly.
• Collaborated with team members to complete complex repair projects, ensuring high-quality results and timely completion.
• Developed expertise in repairing a wide range of equipment, including electrical systems, mechanical components, and software-related issues.
• Provided mentoring and training support for junior technicians, enhancing their skills and fostering teamwork within the department.
• Promoted a positive work environment through respectful interactions with colleagues and clients alike while working on challenging repair projects together.
• Prevented potential safety hazards by adhering to strict guidelines for proper tool usage and maintenance procedures.
• Earned a reputation for reliability and professionalism by consistently meeting or exceeding expected turnaround times for repair projects.
• Assisted customers in understanding the nature of repairs required for their equipment, ensuring transparency and trust in the process.
• Improved equipment functionality by conducting thorough diagnostics and identifying necessary repairs.
• Reduced downtime by quickly assessing issues and efficiently performing repairs on various types of equipment.
• Streamlined communication between departments by regularly updating work order statuses, prioritizing tasks based on urgency levels, and escalating significant concerns when necessary.
• Enhanced customer satisfaction with timely and accurate repair services, maintaining a professional demeanor throughout the process.
• Kept up-to-date with industry advancements through continuous learning opportunities, such as workshops and online courses.
• Boosted productivity by creating an organized workspace that facilitated efficient workflow processes during repair tasks.
• Contributed to company growth by providing feedback on common equipment issues, helping management make informed decisions about potential improvements or new products offerings.
• Completed repair projects within budget constraints by selecting cost-effective replacement parts and utilizing efficient techniques for labor-intensive tasks.
• Increased client retention by providing exceptional customer service and building strong relationships during the repair process.
• Implemented effective time management strategies to ensure that multiple repairs were completed simultaneously without compromising quality standards.
• Maintained accurate inventory records for parts and tools, streamlining the ordering process for essential supplies.
• Maintained inventory of repair supplies and ordered parts.
• Utilized variety of tools and diagnostic equipment to complete repairs.
• Completed all repair and maintenance activities promptly and to high quality standards.
• Communicated with suppliers and vendors to order new parts and components.
• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
• Followed detailed repair and maintenance procedures for consumer products.
• Inspected and tested, repaired and refurbished products for proper operation.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Tested parts and components to confirm adherence to manufacturer specifications.
• Repaired and tested electronic circuit boards, wiring and components.
• Provided technical advice and guidance to customers on use and maintenance of products.
• Dismantled machines and equipment to remove defective parts.
• Installed and programmed variety of consumer products.
• Tested systems, noting issues and completing preventive maintenance.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Worked with diverse types of weather and ground conditions.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Managed maintenance activities, supervised staff, and inspected equipment.
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
• Checked, repaired and repacked survival equipment to meet specifications.
• Wrote and revised maintenance procedures.
• Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
• Cleaned stains from fabric or garments using spray guns and cleaning fluid.
• Liaised with internal departments to optimize productivity and efficiency.
• Completed preventive maintenance on machines to enhance production and maintain quality.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Promoted high standerds through personal example to help each member understand expected behavious and standards.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
• Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
• Optimized resource allocation to maximize overall team output while minimizing costs.
• Reviewed, implemented and updated company records related to team activities for future reference.
• Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
• Implemented employee recognition programs that boosted morale and increased retention rates within the team.
• Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Conducted regular reviews of operations and identified areas for improvement.
• Educated staff on organizational mission and goals to help employees achieve success.
• Collected, arranged, and input information into database system.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated customer needs and feedback to drive product and service improvements.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Frequently inspected production area to verify proper equipment operation.
• Devised and implemented processes and procedures to streamline operations.
• Maintained database systems to track and analyze operational data.
• Generated reports detailing findings and recommendations.
• Gathered, organized and input information into digital database.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Created and managed project plans, timelines and budgets.
• Observed packing operations to verify conformance to specifications.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Supported creation of detailed, technical financial models to value potential acquisition targets.

• Cleaned and organized sales and stock areas.
• Put away received merchandise in designated location.
• Greeted and used service model to meet customers' needs.
• Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
• Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
• Achieved high standards of cleanliness throughout the store by consistently maintaining shelves, displays, and backroom storage areas.
• Performed section resets to match new planograms.
• Assisted in loss prevention efforts by identifying damaged or expired products and removing them from sales floor.
• Contributed to reducing out-of-stock situations by promptly addressing discrepancies between physical inventory and system data.
• Improved store appearance and shopping experience with consistent shelf maintenance, product organization, and display setup.
• Supported efficient merchandise flow by unloading trucks, sorting items, and accurately placing products in designated areas.
• Enhanced customer satisfaction with timely product restocking and maintaining organized store shelves.
• Pulled out-of-date, damaged or returned opened items to report to supervisor.
• Enhanced productivity by assisting with training new team members on replenishment procedures and best practices.
• Increased inventory accuracy by conducting regular cycle counts and adjusting stock levels as needed.
• Leveraged keyboard and handheld units to input data on computer.
• Used basic mathematical skills to estimate weights, heights and centers of balance for proper pallet building.
• Optimized workspace functionality by maintaining a clean, safe, and well-organized backroom storage area.
• Managed incoming shipments effectively for accurate receiving of new merchandise and prompt replenishment on sales floor.
• Used two-way radios to hear incoming messages and provide verbal responses.
• Collaborated with team members to efficiently complete daily replenishment tasks, ensuring optimal product availability.
• Created seasonal displays to showcase new and promotional merchandise.
• Added price tags, adjusted signage, and built cardboard kits.
• Demonstrated adaptability by quickly adjusting to changes in priorities or work assignments while maintaining strong performance levels.
• Result Ensured regulatory compliance by properly disposing of hazardous materials following company guidelines.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Safely and securely loaded items to prevent damage during transport.
• Reviewed order slips, picked products and staged merchandize to be shipped.
• Greeted store customers and discussed needs.
• Moved merchandise using forklifts, pallet jacks and hand trucks.
• Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
• Labeled products, rotated stock and fronted merchandise for appealing display.
• Disposed of damaged or defective items or coordinated returns to vendors for covered items.
• Prepared and checked outbound shipments for accuracy.
• Marked stock with identification tags and labels to outline information such as storage locations.
• Recorded daily activities for inventory control.
• Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
• Supervised and trained new staff in performing census.
• Stocked designated items on shelves, end caps and displays.
• Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
• Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
• Coordinated efficient organization, palletizing and transportation of completed packages.
• Updated pricing by changing labels and signage for short-term promotions and final clearances.
• Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
• Stocked warehouse efficiently by comparing item numbers with storage locations.
• Checked product levels and recommended new purchases.
• Completed inventory accounts to keep records current and promote accurate ordering.
• Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
• Monitored tasks and staff assignments to deliver projects under-budget and on-time.
• Developed plan-o-grams and layouts that maximized sales.
• Picked and packed order items.
• Kept work areas neat, clean and free from debris.
• Followed orders precisely for correct items, sizes and quantities.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Moved cardboard, plastic ties, and other debris from unboxing to trash.
• Stocked shelves to match planogram images and instructions.
• Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
• Greeted customers and directed to requested products.
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
• Transported merchandise pallets to move in warehouse.
• Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
• Managed timely and effective replacement of damaged or missing products.
• Created and enforced detailed organization processes to increase quality and service standards.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
• Received new stock and input values into computer system.
• Noted unsafe components inside packages and discussed concerns with supervisors.
• Updated merchandise pricing to match new values and special promotional rates.
• Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
• Maintained store assets with effective loss prevention strategies.
• Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
• Pre-assembled containers to be easily selected by packing associates.
• Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
• Partnered with merchandising team to create and implement profitable pricing strategies.

• Oversaw daily inventory counts to maintain data accuracy.
• Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
• Worked with vendors to schedule daily pickups and weekly deliveries.
• Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Managed purchase order processing from initiation to completion, verifying accuracy at each stage to prevent errors or delays in fulfillment.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
• Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
• Documented received materials into [Type] system.
• Verified transactions, product orders, and shipping dates and entered information into databases and reports.
• Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
• Generated, distributed and filed copies of all billing paperwork.
• Coordinated reverse logistics activities for product returns or recalls, ensuring minimal impact on customer satisfaction or operational performance.
• Contributed to the planning and execution of successful company-wide inventory counts on an annual basis.
• Conducted regular audits of inventory levels to identify discrepancies and implement corrective actions as needed.
• Kept deliveries in line with import and export laws to minimize delays.
• Implemented Lean principles within warehousing activities, reducing waste and increasing overall operational efficiency.
• Reduced order fulfillment times with effective coordination of logistics processes and transportation schedules.
• Facilitated smooth communication between internal departments such as sales, purchasing, production planning for seamless logistical coordination.
• Participated in the selection process for new vendors or carriers based on quality, reliability, and cost-effectiveness criteria.
• Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
• Coordinated with customs brokers to ensure proper documentation for international shipments, preventing delays or penalties.
• Collaborated with cross-functional teams to optimize logistics processes, resulting in cost savings and increased productivity.
• Monitored inbound shipments proactively identifying potential delays or disruptions allowing for early intervention measures.
• Assisted with employee training programs related to warehouse safety protocols and equipment operation procedures.
• Supported continuous improvement initiatives within the logistics department through active participation in process reviews and implementation of best practices.
• Researched industry to analyze competitors, understand market conditions and identify trends, opportunities, and threats.
• Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
• Tracked orders and notified customers of status or potential delays.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Developed strategies to optimize utilization of available resources.
• Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
• Liaised with internal and external stakeholders to facilitate smooth operations.
• Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
• Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
• Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
• Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
• Built long-term relationships due to prompt and courteous service.
• Supported senior company leaders by delivering reports outlining performance to drive process improvements.
• Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
• Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
• Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
• Supervised compliance measures regarding domestic and international tariffs and customs regulations.