Summary
Overview
Work History
Education
Skills
Hobbies and Interests
ADDITIONAL INFORMATION
Timeline
Generic

Richard Michael Skipworth

Summary

A position where experience with information systems and client services, together with skills in leading teams, managing people and completing tasks, will result in the provision of quality information for clients and achieve operational outcome. Competent Accounts Receivable Specialist bringing 12 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

2026
2026
years of professional experience

Work History

Manager

Vintage Cellars
  • Responsible for supervision and management of multiple outlets across Western suburbs
  • Assist State Manager with compilation of regional budget for area.
  • Responsible for development and ongoing training of 30 employees, including awareness of Occupational Safety and Health and compliance to EEO practices.
  • Compilation of weekly, monthly and yearly reports for presentation to national executive on purchasing practices within region
  • Left position of Area Manager to assume role of Senior Manager within group, responsible for premium and corporate purchasing.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Streamlined operational workflows, enhancing efficiency and reducing turnaround times.
  • Managed inventory control processes to ensure optimal stock levels and minimize shortages.
  • Coordinated cross-functional teams to improve communication and project delivery timelines.
  • Monitored key performance indicators to identify areas for operational improvement.
  • Trained staff on best practices for operations management and safety protocols.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

OH&S Representative

Wesfarmers
  • Formulating asset protection/ discrepancy management for national implementation
  • Active participation in national sales forums
  • Enhanced workplace safety by conducting regular inspections and implementing effective hazard control measures.
  • Reduced accident rates through comprehensive risk assessments and proactive recommendations for improvements.
  • Collaborated with management to develop and implement safety policies, procedures, and training programs.
  • Increased employee awareness of safety practices by delivering engaging training sessions and workshops.
  • Managed approximately 10 incoming calls, emails and per day from customers.
  • Facilitated customer transactions and inquiries with efficiency and professionalism.
  • Utilized company systems to manage orders and inventory accurately.
  • Collaborated with colleagues to improve service delivery processes.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.

Acting Assistant Team Leader

North Metropolitan Health Service
03.2010 - Current
  • Assigned to UWA recovery project.
  • Enhanced team performance by implementing efficient work processes and providing constructive feedback.
  • Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
  • Delegated tasks effectively, ensuring optimal utilization of each team member's skills and capabilities.
  • Supported hiring efforts by participating in interviews and evaluating candidate qualifications for open positions within team.
  • Managed approximately 30 incoming calls, emails and per day from customers.
  • Position
  • Assisted in coordinating daily operational activities within health service teams.
  • Contributed to staff training sessions, enhancing team knowledge and performance.
  • Collaborated on quality improvement projects to enhance patient outcomes.
  • Resolved operational issues promptly, maintaining high standards of service delivery.
  • Worked with customer service representatives to handle escalated customer issues.
  • Managed team workload to reach targets for specific tasks.
  • Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
  • Worked with proprietary software to reduce Orical issues and increase productivity.
  • Established and maintained healthy relationships with both internal and external partners by demonstrating a high level of professionalism in all interactions.
  • Maintained open lines of communication with all stakeholders involved in departmental activities while promptly responding to inquiries or concerns raised by clients or colleagues alike.

Revenue Officer

Health Support Services
10.2011 - 02.2019
  • Responsible for Debt recovery Aged trial Balance
  • Extensive training with Finance/Cashier team to facilitate recovery
  • Secondment to Fremantle Hospital –Cashier/ Finance
  • Training of new staff in AR Oracle team
  • Special project Objective improvement team.
  • Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
  • Streamlined audit processes for improved efficiency and timely resolution of cases.
  • Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
  • Managed approximately 25 incoming calls, emails per day from customers.
  • Analyzed revenue reports to identify trends and optimize pricing strategies.
  • Collaborated with cross-functional teams to enhance financial forecasting accuracy.
  • Monitored compliance with financial regulations and internal policies.
  • Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
  • Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.

Store Manager

Vintage Cellars Claremont
01.2010 - 01.2011
  • Approached by Vintage Cellars to oversee opening of new Franchise.
  • Complete rollout of new site from start
  • Safety, EOI, Product Training, Customer Service, Product selection
  • Undertaking of this project was time demanding operation.
  • I was now desirous of seeking work /life balance.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Managed daily store operations, ensuring adherence to company policies and standards.
  • Trained and supervised staff, fostering a collaborative team environment.
  • Implemented inventory management systems to optimize stock levels and reduce shrinkage.
  • Coordinated promotional events to enhance store visibility and attract new customers.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.

Manager/Stakeholder

The Cellar on Preston Como
01.2008 - 01.2010
  • Brief for this store was to create environment that differentiated from those within immediate catchment.
  • Implement international beer range to incorporate over 400 SKUs.
  • Specific focus on small to medium size producers (Local and International)
  • Continuous training and updating of staff product knowledge through in store programmes.
  • Create Client data base, Face book page and Web page.
  • Write script for all advertising (Brochures, Webpage, All print media)
  • Conduct monthly stocktakes.
  • Responsible for All Banking, Reconciliation, Wages, Rostering, Liquor Licensing, Advertising and Promotions, Buying Structures, Safety Audits
  • As a stakeholder my role was to oversee entire operation.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Oversaw daily operations to ensure efficient service and customer satisfaction.
  • Trained and mentored staff on best practices for food safety and quality standards.
  • Collaborated with suppliers to negotiate pricing, improving cost-effectiveness of purchases.
  • Conducted regular team meetings to align goals and foster a positive work environment.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Education

Team Leaders Course (CMLG) -

Deakin University
01.2003

Computer Skills Course - Internet use, Word applications

Canning College
01.2001

E-mail - undefined

Murdoch University
01.1989

Prioritise and delegate - Effective staff training techniques, Safety regulations within the workplace, Conflict and compromise

University of Western Australia
01.1987

TEE - undefined

Canning College
01.1985

BA - Mining

Latrobe University
01.1979

HSC - undefined

St Bedes College Mentone
01.1977

Skills

  • Work process optimization skills
  • Able to improve performance by suggesting new and innovative ideas
  • Keen to look for opportunities to introduce new practices and procedures and can overcome obstacles such as constrained resources
  • Experienced in developing interpersonal skills and use of informal and formal relationships beyond work group
  • Understand need for accountability, promotion of team cooperation and resolution of team conflict
  • Ability to manage and balance personal and corporate needs, and where necessary, am prepared to compromise
  • Able to prioritise and develop strategies to meet key success areas
  • Invoice Processing
  • Credit Management
  • Cash Application
  • Payment Negotiations
  • Goal Setting
  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service

Hobbies and Interests

Cycling.- Cycle touring., Surf club (Voluntary training of juniors with Cottesloe Surf lifesaving Club)., Wine studies through the CIVC based in Champagne., Cooking.

ADDITIONAL INFORMATION

Citizenship; Australian Health Status: Excellent Current A & C class driver's license (West Australian)

Timeline

Revenue Officer

Health Support Services
10.2011 - 02.2019

Acting Assistant Team Leader

North Metropolitan Health Service
03.2010 - Current

Store Manager

Vintage Cellars Claremont
01.2010 - 01.2011

Manager/Stakeholder

The Cellar on Preston Como
01.2008 - 01.2010

Computer Skills Course - Internet use, Word applications

Canning College

E-mail - undefined

Murdoch University

Prioritise and delegate - Effective staff training techniques, Safety regulations within the workplace, Conflict and compromise

University of Western Australia

TEE - undefined

Canning College

BA - Mining

Latrobe University

HSC - undefined

St Bedes College Mentone

Manager

Vintage Cellars

OH&S Representative

Wesfarmers

Team Leaders Course (CMLG) -

Deakin University

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Richard Michael Skipworth