Richard Montgomery
North Berwick
Summary
A positive and professional individual with over 8 years of learning and experience in many aspects of customer interaction and care, always searching for the next challenging opportunity in order to take a step further in my career.
With a great track record of quality, accuracy and satisfaction in customer service whilst providing a kind and prompt approach in a busy atmosphere in order to create a low stress and enjoyable experience for the customer.
Moreover, I am an efficient and ambitious learner who is highly interested in new situations and remains open to new propositions or ideas to better customer satisfaction.
Proven flexible and willing to go over and above to meet the needs and wants of the company and its clients.
Overview
10
10
years of professional experience
Work History
Senior Sales Negotiator
Foxtons
05.2022 - 07.2024
- Negotiated and closed sales to secure profitable deals and contracts.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
Customer Service Supervisor
Tesco
11.2017 - 04.2022
- Efficiently processed cash and card payments during busy shopping periods, limiting customer wait times.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Stocked and rotated inventory regularly.
- Mentored new starting team members to deliver outstanding service for continued customer satisfaction.
Market Research Telephone Interviewer
Ipsos Mori
06.2021 - 12.2021
- Conducted telephone interviews with target markets while following scripts asking specific questions. Completing tasks rigorously as instructed by supervisors.
- Conducted interviews with target audiences through methods including phone calls, in person meetings and email correspondence.
- Conducted in-depth research into target markets to gain a better understanding of demographics, hobbies, age-range and other key aspects.
- Used excellent listing and interviewing skills to obtain crucial information from target market during interviews.
Maintenance Assistant
Whirlwind Property Maintenance
07.2021 - 11.2021
- Communicated with maintenance teams clearly and cooperatively, aiding a timely completion of tasks.
- Worked proactively to perform maintenance duties promptly and precisely.
- Operated various hand and power tools securely and responsibly for optimal safety standards.
- Handled general property and facilities maintenance, ensuring appropriate upkeep to maintain business' professional reputation.
- Adhered to all health and safety executive directives.
- Enabled well timed completion by effectively following servicing and preventative maintenance programmes.
Golf Tour Operator
MG Tours
04.2018 - 03.2020
- Catered for clients in a professional manner and making sure to create the most enjoyable atmosphere while the clients are under our care.
- Responsible for scheduling times and dates for clients, before during and after their tour.
- Chauffeured clients to and from locations such as: Hotels, Golf Courses and restaurants.
- Designed in-depth itinerary’s for tours, making sure to include all requested and admired destinations within the tour.
Waiter/Bar Tender
North Berwick Golf Club
08.2014 - 11.2017
- Performed additional tasks to keep dining room running smoothly.
- Anticipated and addressed guests' service needs.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Resolved customer complaints promptly and accelerated larger operational concerns to management.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
Education
Certificate of Higher Education - Sports Coaching and Development
Edinburgh College
EdinburghHigher - Physical Education
North Berwick High School
North Berwick, East LothianHigher - English
North Berwick High School
North Berwick, East LothianHigher - Business Management
North Berwick
North Berwick, East LothianSkills
- Leadership
- Sales training and management
- Customer service
- High-volume retail service
- Retail background
- Transport and Accommodation booking
- Communication skills
- Itinerary designing
- Problem-solving
- Organising Meetings and Conferences
- Customer-focused
- Complaint management
- Great People Skills
- Approachable
- Money Handling
Name & contact
Education
North Berwick, East Lothian,North Berwick, East Lothian,North Berwick, East Lothian,Edinburgh
Name & contact
Timeline
Senior Sales Negotiator
Foxtons
05.2022 - 07.2024
Maintenance Assistant
Whirlwind Property Maintenance
07.2021 - 11.2021
Market Research Telephone Interviewer
Ipsos Mori
06.2021 - 12.2021
Golf Tour Operator
MG Tours
04.2018 - 03.2020
Customer Service Supervisor
Tesco
11.2017 - 04.2022
Waiter/Bar Tender
North Berwick Golf Club
08.2014 - 11.2017
Certificate of Higher Education - Sports Coaching and Development
Edinburgh College
Higher - Physical Education
North Berwick High School
Higher - English
North Berwick High School
Higher - Business Management
North Berwick
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