Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Richard Nguyen

Werribee South,VIC

Summary

Dynamic and results-driven professional with experience as a Rideshare Driver at Uber, excelling in customer service and communication. Proven ability to enhance customer satisfaction and resolve disputes effectively. Skilled in schedule management and safety awareness, fostering a productive environment while ensuring high-quality service delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Rideshare Driver

Uber
02.2023 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Rideshare Driver

Uber
08.2022 - 02.2023

Manager

Mobiletechrepair
02.2016 - 07.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Certificate III - Individual Support

Gordon Institute of TAFE
Geelong, VIC
08-2025

Bacherlor of Business Administration - Commerce

Trade Union University
Ha Noi, Vietnam
06-2003

Skills

  • Schedule management
  • First aid and CPR
  • Customer service
  • Punctuality
  • Goal setting and monitoring
  • Safety awareness
  • Behavioural support
  • Documentation and record keeping
  • Transportation assistance
  • Multicultural sensitivity
  • Mobility assistance
  • Self-care promotion
  • Community integration
  • Healthcare coordination
  • Active listening

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 4 staff members.

Certification

- First Aid and CPR

- Infection prevention and control

- NDIS screening check

- Working with children check

- NDIS Worker Orientation Completion

- Supporting Safe and Enjoyable Meals

- Covid vaccine ( 3 shots)

- Flu vaccine

- Bachelor of Business Administration




Languages

English
Professional Working
Vietnamese
Native or Bilingual

Timeline

Rideshare Driver

Uber
02.2023 - Current

Rideshare Driver

Uber
08.2022 - 02.2023

Manager

Mobiletechrepair
02.2016 - 07.2021

Certificate III - Individual Support

Gordon Institute of TAFE

Bacherlor of Business Administration - Commerce

Trade Union University

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Richard Nguyen