Richard Otto
2/29 Coolridge Circuit, Yarrabilba,QLD
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bus Driver
LinkSA
08.2023 - Current
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained South Australia driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated regularly with central dispatch teams to report delays and route changes.
Processing Technician
Binduli North, Gold Field Mining Site
03.2023 - 06.2023
- Displayed expertise in underground hard rock mining construction.
- Employed data mining techniques to identify business opportunities.
- Operated underground mining equipment with precision in confined spaces.
- Completed data mining and electronic documentation reviews.
- Prevented mining accidents by observing strict safety measures and internal company procedures.
Centrelink, Medicare
Department Of Human Service Australia
02.2021 - 11.2022
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Developed and maintained relationships with community organizations and agencies.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
Security Officer
Stamfords Plaza Adelaide Hotel & Resort
07.2020 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Food Processor Worker
Ingham
03.2018 - 12.2020
- Monitored supplies and maintained optimal levels for production requirements.
- Prepared and preserved wide selection of food items.
- Observed company safety procedures and standards when operating machinery, using sharp tools and handling chemicals.
- Prevented illnesses and protected consumers by sanitized equipment using steam hoses and appropriate cleaning products following each shift.
- Identified proper cooking times and temperatures for various food products based on written recipes and formulas.
Education
Certificate III - Disability & Aged Care
Total Training Solution
Adelaide, SA12.2023
Bachelor of Justice And Society -
Flinders University
Adelaide, SA09.2019
Diploma of Counselling And Community Services -
Career Australia
Adelaide, SA2015
Certificate II - Mental Health First Aid
Career Australia
Adelaide, SA2014
Skills
- Microsoft Office Proficiency
- Conflict Resolution
- Social Work Principles
- Trauma-Informed Care
- Program Development
- Crisis Intervention
- Interpersonal Communication
- Mental Health Knowledge
- Youth Programming
- Supportive Counseling Techniques
Certification
NDIS Workers screening Check
BlueCard Clearance
COVID-19 Infection Control Training
Provide First Aide/ CPR
TLILIG0003 Licence to operate forklift Truck
Certificate III Disability & Aged Care
certificate III in Security Operations
Certificate II in Mental Health First Aide
REFERENCE
Alfred Asuku Kenyi
Court Adminstration Supervisor
M: 0431195129
Kety Oryem
Medicare Service Officer, Department of Human Services
M: 040212499
Buol Juuk
Family Dispute Resolution Practitioner/ CALD Liaison Officer
M:0448661566
Timeline
Bus Driver
LinkSA
08.2023 - Current
Processing Technician
Binduli North, Gold Field Mining Site
03.2023 - 06.2023
Centrelink, Medicare
Department Of Human Service Australia
02.2021 - 11.2022
Security Officer
Stamfords Plaza Adelaide Hotel & Resort
07.2020 - 09.2022
Food Processor Worker
Ingham
03.2018 - 12.2020
Certificate III - Disability & Aged Care
Total Training Solution
Bachelor of Justice And Society -
Flinders University
Diploma of Counselling And Community Services -
Career Australia
Certificate II - Mental Health First Aid
Career Australia
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