Richard Padwick
Alexandria
Summary
Dynamic professional with extensive experience in business development, insurance underwriting and account management. Proven track record in relationship building and risk management, successfully increasing revenue through strategic client engagement. Adept at compliance monitoring and policy development, ensuring exceptional service delivery and client satisfaction.
Overview
19
19
years of professional experience
Work History
Automotive Sales Consultant
Carma
Sydney
02.2025 - Current
- Advised customers on extended warranties, insurance policies, and other related services.
- Collaborated with service department personnel to ensure customer satisfaction.
- Assisted in developing customer financing options.
- Answered customer inquiries regarding product features, pricing, and availability.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Generated leads through cold calling prospective clients.
- Collaborated with other departments within the organization to facilitate efficient workflow processes.
- Processed transactions quickly and accurately utilizing dealership software programs.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
Commercial Client Services Broker
Austbrokers ABS
07.2024 - Current
- Tailored insurance programs specifically designed for each client's unique risk profile and budget constraints
- Assisted clients with claims processes, ensuring timely resolution and accurate claim payments
- Developed and maintained relationships with underwriters to secure competitive rates for clients
- Performed comprehensive audits of commercial accounts to ensure accuracy of policy information and adherence to regulations
- Continuously sought opportunities for professional development by participating in industry courses, webinars, or workshops
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate
- Prepared comprehensive reports outlining client portfolios, coverage levels, premiums paid, and policy expiration dates
- Worked closely with other departments within organization streamline processes improve overall efficiency
Recruitment Executive
Your Luxe Recruit
Sydney
11.2023 - 06.2024
- Posted job advertisements on various platforms, including company websites, online job boards, and social media channels
- Coordinated interview processes and completed background checks on applicants
- Generated monthly reports of recruitment activities with associated metrics on applications received, quality of candidates and positions filled
- Created reports on recruitment activities for presentation to senior management
- Screened resumes and applications to determine suitability for open positions
- Built and maintained recruitment pipelines based on partnerships with related institutions and organizations
- Conducted initial phone interviews with prospective candidates to assess qualifications and cultural fit
- Developed a pool of qualified candidates to fill critical vacancies
- Customized recruitment strategies based on types of positions to be filled, geographic regions and other factors
Commercial Insurance Underwriter & Account Manager
Hereford Risk Management
Kloof
08.2022 - 11.2023
- Developed customer relationships and partnerships to meet or exceed revenue and profit goals
- Used CRM to manage day-to-day activity, build pipeline and drive execution
- Qualified new prospects from inbound and outbound generated leads
- Conducted needs analyses and account reviews to uncover customer's essential needs
- Demonstrated product knowledge and value to customers
- Created and delivered formal written and verbal presentations to clients
- Sustained revenue by bringing in new customers and continuously connecting with established accounts
- Cross-checked and met policy requirements to fast-track request processing
- Promoted policy sales with explanations of plan features and advantages over competitor products
- Set up clients with new policies, calculated premiums and established payment methods
- Contacted policyholders and modified plans to reflect changing requirements and preferences
- Increased revenue by seeking out and capitalizing on new sales opportunities
- Authorized renewals after careful review of possible losses and status changes
- Processed high volume of transactions with consistent accuracy and strong attention to critical details
- Supported agents with timely quotes and information about applications and acceptance likelihood
- Helped achieve top-line, bottom-line growth through effective customer retention strategies
Senior Underwriter & Account Manager
Hypersure Insurance Brokers
Scottburgh
03.2020 - 06.2022
- Work collaboratively with the sales team to achieve a range of sales objectives
- Manage a generous sized existing portfolio of key clients including client inquiries, renewals, account management, debtor management, administration, and processing responsibilities
- Deliver a high-level client experience for both new business and existing clients
- Recommend and input finance applications for customers and ensure that the collection and receipt of all monies from the financial institution are carried out with settlement received in full
- Cultivating meaningful relationships with clients, key business stakeholders, insurers and underwriters
- Work within a great team of brokers to help support and develop one another
- Estimated and quoted prices, credit or contract terms and delivery dates
- Sustained revenue by bringing in new customers and continuously connecting with established accounts
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections
- Exceeded quotas frequently with continuous product pushes and attention to customer needs
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Maintained strong relationships with brokers, agents, and clients through consistent communication and timely responses to inquiries
- Provided guidance and training to junior underwriters on best practices, company guidelines, and regulatory requirements impacting the underwriting process
- Collaborated with claims and loss control departments to manage risks effectively throughout the policy lifecycle
- Developed expertise in specific industries or product lines to enhance overall underwriting capabilities within the team
- Ensured compliance with all applicable regulations governing issuance of commercial insurance policies
- Worked closely with other departments such as finance, legal, marketing, and actuarial teams on various business initiatives involving commercial insurance products
- Managed a diverse portfolio of accounts across different industries while maintaining superior service levels for clients throughout the entire policy lifecycle
- Evaluated risk factors and exposures associated with commercial insurance applications
- Conducted ongoing monitoring of accounts, identifying potential issues or changes in risk exposure
Financial Planner
Quattro
Durban
08.2018 - 01.2020
- Helped advisors manage special cases using internal frameworks
- Assisted with development of planning-centric marketing materials
- Retained clients with exceptional service and sound financial planning advice
- Oversaw and built-out investment portfolios to cultivate client relationships
- Brought in new clients through word of mouth referrals, digital marketing and cold calling
- Stayed current on market trends, political actions and world events likely to impact clients' finances
- Educated advisors on planning processes and coached on value proposition for clients
- Handled clients' needs in-person, by phone and through remote conferencing services
- Personalized savings and investment strategies based on individual clients' means and objectives
- Reviewed clients' financial plans regularly and adjusted strategies to maintain progress against goals
Insurance Account Executive
Scottfin Insurance Brokers
Scottburgh
10.2016 - 06.2018
- Promoted insurance policy sales with persuasive explanations of plan features and advantages against competitor options
- Increased revenue by seeking out and capitalizing on new sales opportunities
- Developed marketing strategies to compete with other insurance companies
- Set up clients with new policies, including calculating premiums and establishing payment methods
- Helped clients obtain funds by completing and filing policy claims
- Maintained robust client numbers through effective retention and acquisition strategies
- Sold both common and specialized policies to area businesses and individuals
- Customized insurance programs for individual customers to cover target risk types
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
Commercial Claims Manager
Scottfin Insurance Brokers
Scottburgh
12.2015 - 10.2016
- Maintained customer satisfaction using relationship-driven approaches and strong conflict mediation skills
- Improved management decision-making with detailed operational and risk reports
- Brought in new business with effective prospecting and networking abilities
- Developed and implemented plans to improve financial reporting, increasing data efficiency, transparency and accuracy
- Assisted management with setting both realistic and ambitious financial goals
- Met budget targets through successful approaches to monitoring expenses and controlling costs
- Optimized investment portfolios and future plans based on knowledgeable assessments of available strategies
Restaurant and Events Manager
Nancarrow Farms
Cornwall
12.2013 - 01.2015
- Implemented production, quality and service standards in line with restaurant vision and reputation
- Established and enforced health code-compliant sanitation standards
- Elevated guest experiences and satisfaction through proactive engagement
- Maintained guest standards by monitoring and evaluating areas of food production, food service and facilities maintenance
- Increased restaurant team performance with expert hiring and talent development
- Protected restaurant from losses through employee, customer and premises monitoring
- Worked with FOH and BOH staff to support superior service delivery
- Built strong rapport with vendors to help negotiate favorable prices on food products
- Responding to guest concerns and complaints to achieve positive resolution
- Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor
- Sought to improve business operations continuously through team training, customer engagement and marketing strategy
- Recruited, trained and mentored new staff to deliver top-quality customer service
Restaurant Area Manager
Phatboyz Bar and Restaurants
Scottburgh
01.2006 - 12.2013
- Kept day-to-day operations in line with budget using shift management strategies and optimal food and labor controls
- Recruited, trained and developed top-quality service industry talent
- Protected restaurant profits with good security protocols, supply management strategies and team scheduling expertise
- Directed team to keep dining areas, kitchen spaces and restrooms in full compliance
- Developed strong vendor rapport and negotiated favorable prices on quality food products
- Enhanced business with continuous improvement in team training, customer engagement and marketing strategy
- Cultivated customer loyalty and promoted word-of-mouth referrals with quality food and best-in-class service
Education
Certificate in Insurance - NQF4
Invuya Insurance College
Durban, KwaZulu Natal, South Africa12.2023
NQF 5 Higher Certificate - Short-Term Insurance
Milpark Education - School of Financial Planning and Insurance
Durban, KwaZulu Natal, South Africa01.2018
Certificate in Insurance - Tier 1
LMI College
Sydney, Australia01.2016
Skills
- Financial analysis
- Relationship building
- Portfolio Management
- Insurance regulations
- Risk management
- Compliance Monitoring
- Customer service
- Lead generation
- Policy development
- Insurance underwriting
- Regulatory compliance
Timeline
Automotive Sales Consultant
Carma
02.2025 - Current
Commercial Client Services Broker
Austbrokers ABS
07.2024 - Current
Recruitment Executive
Your Luxe Recruit
11.2023 - 06.2024
Commercial Insurance Underwriter & Account Manager
Hereford Risk Management
08.2022 - 11.2023
Senior Underwriter & Account Manager
Hypersure Insurance Brokers
03.2020 - 06.2022
Financial Planner
Quattro
08.2018 - 01.2020
Insurance Account Executive
Scottfin Insurance Brokers
10.2016 - 06.2018
Commercial Claims Manager
Scottfin Insurance Brokers
12.2015 - 10.2016
Restaurant and Events Manager
Nancarrow Farms
12.2013 - 01.2015
Restaurant Area Manager
Phatboyz Bar and Restaurants
01.2006 - 12.2013
Certificate in Insurance - NQF4
Invuya Insurance College
NQF 5 Higher Certificate - Short-Term Insurance
Milpark Education - School of Financial Planning and Insurance
Certificate in Insurance - Tier 1
LMI College
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