Summary
Overview
Work History
Education
Skills
Activities
Certification
Timeline
Generic

Richard Polson

Paralowie,SA

Summary

Detail-oriented Australian Defense Force offers more than 40 years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Motivated Assistant Manager with 2 and half years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Forward-thinking Assistant Manager with proven history of leadership, planning and problem solving. Adept collaboration with ADF members to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Attentive Assistant Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Personable and dedicated Customer Service Representative with extensive experience in Defense Force. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Diligent Warrant Officer with over 40 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Regimental Sergeant Major Ceremonial

Department of Defence ARMY Reserve
08.2011 - Current
  • JOC – Regimental Sergeant Major Ceremonial; Indigenous Affairs – Course Manager and Training Development; AKC – Simulations Officer
  • Assistant Manager Battle Simulation Site Adelaide

Assistant Manager

Australian Public Service
RAAF Base Edinburgh, South Australia
06.2022 - 12.2023
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Simulation Training Operator and Instructor

Meggitt
08.2011 - 10.2020
  • Weapon Simulations Systems Training – Simulation Training Operator and Instructor.

Infantrymen

Department of Defence ARMY
05.1979 - 08.2011
  • Enlisted as an Infantrymen and continued through the Ranks to RSM
  • Postings were: 5/7 RAR (Mech) - Private, Corporal, Sergeant and Company Sergeant Major; 1st Recruit Training Battalion - Recruit Instructor and Platoon Sergeant; Monash University Regiment – Training Warrant Officer; RTC NSW - Training Development Officer; Australia Federation Guard - Guard Sergeant Major; 10/27 RSAR – Regimental Sergeant Major; WO & NCO Academy – Senior Instructor; and HQ 9 BDE – Training Development Cell.

Education

Lithgow High School -

01.1978

Skills

  • 41 Years Military experience working in different environments
  • Very good communicator up and down the chain of command
  • Above average Instructor
  • 10 years working in Battle Simulation
  • Working in battle Simulation for the past 8 years as a reserve member and 12 months as an APS 6
  • Organization
  • Data Management
  • Decision-Making
  • Research
  • Attention to Detail
  • Interpersonal Communication
  • Troubleshooting
  • Friendly, Positive Attitude
  • Team Building
  • Training & Development
  • Collaboration
  • Task Prioritization
  • Multitasking
  • Maintenance & Repair
  • Analytical and Critical Thinking
  • Active Listening
  • Task Delegation
  • Employee Scheduling
  • Employee Performance Evaluations
  • Operations Management
  • Product and Service Knowledge
  • Staff Management
  • Customer Rapport
  • Budgeting and Finance
  • Staff Training and Development
  • Staff Development
  • Consulting
  • Project Management Abilities
  • Policy Enforcement
  • Customer Relationship Management (CRM)
  • Employee Engagement
  • Promotional Planning
  • Orientating and Training
  • Orientation and Training
  • Workload Management
  • Policy Administration
  • Compliance Understanding
  • Team Motivation
  • Employee Performance Evaluation
  • Meeting Facilitation
  • Graphic and Media Design
  • Contract Management
  • Business Administration
  • Negotiation
  • Strategic Planning
  • Project Management
  • Staff Supervision
  • Succession Planning
  • Business Development Understanding
  • Microsoft Office Expertise

Activities

I have always had a passion for the military and that is shown by my current service and my previous civilian job as a Simulations Officer. As a part of my Regular Army and Reserve roll I have maintained a professional attitude and have been placed into a number of leadership roles, at home in Australia and on Operations overseas. For a number of years I managed the Indigenous Pre Recruitment Course that prepared young men and women for service in the Australian Defense Force. As I have completed 2 years as the Assistant manager to Battle Simulation Site Adelaide. I have expanded my skills in VBS, Steel Beast Pro, CNR and introduction to the new MAK One software that maybe introduced to AVSS.  I have a sound back ground and experience working with Armored Vehicles in the battle space and can bring that experience to any roll

Certification

Certificate In Human and Physical Resources Supervision.

Advanced Certificate in Human and Physical Resource Management.

Certificate in Field Construction.

Diploma of Training and Assessment Systems.

Timeline

Assistant Manager

Australian Public Service
06.2022 - 12.2023

Regimental Sergeant Major Ceremonial

Department of Defence ARMY Reserve
08.2011 - Current

Simulation Training Operator and Instructor

Meggitt
08.2011 - 10.2020

Infantrymen

Department of Defence ARMY
05.1979 - 08.2011

Lithgow High School -

Richard Polson