Richard Sparrow
Melbourne
Summary
Dynamic Facilities Manager with proven success at BGIS, excelling in vendor management and emergency preparedness. Recognized for enhancing operational efficiency and delivering innovative solutions, I foster strong relationships with stakeholders while ensuring compliance and quality assurance. Adept at project management, I drive improvements that elevate service standards and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Facilities Manager (Soft Services)
BGIS
Epping
02.2024 - Current
- Manage and coordinate a wide range of soft service vendors
- Oversee service contracts for the following areas:
- Building Maintenance
- Security
- Cleaning
- Painting
- Pest Control
- Traffic Management
- CCTV / Access Control Systems
- Network Engineering
- Concreting
- Gardening
- Spill Kit Maintenance
- Bathroom Appliance Servicing
- Low Voltage (LV) Electrical Servicing
- Vehicle Servicing
- Signage
- Radio Communications
- Emergency Preparedness
- Build strong relationships with vendors, the client, and all key stakeholders
- Conduct regular auditing to ensure service quality and compliance
- Facilitate and host meetings with key stakeholders and vendors
- Drive innovation across managed services to improve efficiency and value
- Dissect and action recommendations from the Traffic Management Consultant
- Deliver and oversee improvement projects across the site
Integrated Services Manager (Facilities Manager)
Access Group Solutions
05.2022 - 01.2024
- Oversaw daily operations of security, cleaning, and maintenance services
- Conducted toolbox meetings and KPI presentations
- Led mentoring and training for team leaders
- Managed PPM schedules and external contractor engagements
- Delivered quotations, invoicing, onboarding, payroll support
- Conducted regular inspections and risk management practices
- Acted as Duty Manager as required
- Ensured high-standard client communication and complaint resolution
- Developed and implemented solutions to improve centre operations
Client Relationship Manager
Iclean Facility Services
11.2021 - 05.2022
- Managed a portfolio of 40–50 clients across Victoria
- Built strong client relationships and acted as primary point of contact
- Supported cleaners and supervisors, conducted audits via iAuditor
- Ensured compliance with OH&S procedures
- Mobilised new client sites and maintained site-specific service quality
- Upsold additional services and provided leads to business development
- Reported regularly to the CEO on portfolio performance
Site Security Manager (Southern Cross/Millennium Group Services & Assetlink)
Westfield – Plenty Valley
Plenty Valley
08.2013 - 12.2021
- Managed external contractors and developed high-performing security teams
- Coordinated emergency responses and safety drills
- Handled incident investigations and reporting
- Oversaw rosters, time sheets, and contract compliance
- Developed centre-wide security plans in collaboration with stakeholders
- Liaised regularly with Victoria Police and emergency services
- Delivered training for staff and contractors
- Recognised with multiple awards for outstanding service and KPI performance
Skills
- Vendor management
- Building maintenance
- Service contract management
- Emergency preparedness
- Project management
- Health and safety compliance
- Client communication
- Risk assessment
- Team leadership
- Quality assurance
- Budget management
- Stakeholder engagement
- Training development
- Innovation implementation
- Operational efficiency
- Blueprint reading
- Interpersonal communication
- Relationship building
- Budgeting and financial management
- Database maintenance
Certification
- CPR & First Aid (current)
- AED Certification
- Working with Children Check (current)
- Police Check (current)
- Certificate II in Security
- Certificate III in Investigative Services
- White Card (Construction Induction)
- Victorian Security Licence (current)
- Victorian Driver’s Licence (Full)
- Traffic Management
- EWP Licence
- Certificate II & III in Warehousing
- Certificate II in Civil Construction
Accomplishments
- Westfield Moment Award – Monthly Winner, 12/01/19
- Westfield Moments Award – Quarterly Winner, 11/01/19 – 01/31/20
- Multiple perfect and top-tier KPI scores in Victoria
- Successfully managed risks during an $80M precinct development
- Team Member of the Year – Southern Cross Group Services (VIC), 2014
References
Available upon request.
Attributes
- Strong leadership and people management
- Excellent verbal and written communication
- Time management and problem-solving
- Strategic and analytical thinking
- High adaptability and resilience under pressure
- Proven ability to work independently and in teams
- Skilled in relationship building and conflict resolution
- Experienced in shopping centre operations
Timeline
Facilities Manager (Soft Services)
BGIS
02.2024 - Current
Integrated Services Manager (Facilities Manager)
Access Group Solutions
05.2022 - 01.2024
Client Relationship Manager
Iclean Facility Services
11.2021 - 05.2022
Site Security Manager (Southern Cross/Millennium Group Services & Assetlink)
Westfield – Plenty Valley
08.2013 - 12.2021