Summary
Overview
Work History
Education
Skills
Timeline
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Richard Sutton

Summary

Proven leader and effective communicator, adept in staff training and bar management, significantly enhanced customer satisfaction and repeat business at Wyandra Commercial Hotel. Excelled in maintaining high health and safety standards, leading teams with a focus on results. Demonstrated expertise in inventory management and safe food handling, fostering a positive and efficient work environment.

Overview

16
16
years of professional experience

Work History

Publican

Wyandra Commercial Hotel
08.2023 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Developed strong relationships with suppliers, negotiating favourable terms and pricing.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained and motivated employees to perform daily business functions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Farmer

Garthowen Stud
02.2015 - 01.2023
  • Maintained and repaired various farming equipment.
  • Enforced proper storage of crops, fertilizers and materials used in agricultural production.
  • Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
  • Improved overall farm efficiency with the adoption of modern agricultural technology and equipment.
  • Identified, isolated and treated diverse pests and diseases in crops and livestock.
  • Trained and supervised farmhands in proper use of farm equipment and safety protocols.
  • Monitored weather conditions and adjusted irrigation and crop schedules accordingly.
  • Enhanced soil quality through regular testing, targeted fertilization, and proper crop rotation practices.
  • Implemented pest control strategies that minimized damage to crops without harming the environment or wildlife.
  • Maintained accurate records of all farming activities, including expenses, income, yields, and labor hours for tax reporting purposes as well as identifying areas for improvement.
  • Utilized chemical and non-chemical methods to protect crops from weeds and pests.
  • Monitored livestock health and administered medication and vaccinations at established intervals.
  • Created farm strategies to maximize production and convert farm operations to commercial standards.
  • Managed a diverse team of farmworkers by providing clear direction on daily tasks while fostering a positive work environment.
  • Inspected and repaired equipment for livestock and crop management.

Volunteer

Wildlife Rescue And Information Network
10.2008 - 12.2012
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
  • Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
  • Represented organization positively and professionally while providing community with much-needed services.

Education

No Degree - Responsible Management Of Licensed Venues

Industry Training Services
Australia
08.2023

Skills

    • Team Leadership
    • Staff Training
    • Health and safety
    • Training and mentoring
    • Responsible Alcohol Service
    • Bar Management
    • Inventory Management
    • Staff Scheduling
      • Organizational ability
      • Safety awareness
      • Issue Resolution
      • Verbal and written communication
      • Foodservice management
      • Equipment Maintenance
      • Safe Food Handling

Timeline

Publican

Wyandra Commercial Hotel
08.2023 - Current

Farmer

Garthowen Stud
02.2015 - 01.2023

Volunteer

Wildlife Rescue And Information Network
10.2008 - 12.2012

No Degree - Responsible Management Of Licensed Venues

Industry Training Services

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Richard Sutton