Summary
Overview
Work History
Skills
References
Timeline
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Richard Thompson

Edmondson Park,NSW

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and support. Proficient in customer service best practices and related options.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

WooliesX - Woolworths Group
10.2023 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Responded to customer requests for products, services, and company information.
  • Triaged incoming contacts to best direct them to the appropriate service desk as necessary.

Customer Service Liaison

Tai Chi Productions
03.2016 - 08.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer Email inquires promptly.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Received and resolved sales team inquires during busy hours.
  • Packed and shipped products.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Trained staff on operating procedures and company services.

Skills

  • Order Processing
  • Stocking and Replenishing
  • Order Fulfillment
  • Customer Service
  • Delivery Scheduling
  • Administrative Support
  • Retail Sales Customer Service
  • Stock Management
  • Problem-Solving Ability
  • Credit Card/Online Payment Processing
  • Event Planning
  • Active listening
  • Critical thinking
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint resolution
  • Professional telephone demeanor
  • Follow-up skills
  • De-escalation techniques

References

Graham Huf - Mananger/Team leader Woolies X - 0403 581 125

Soph Maddock - CSR Woolies X - 0455 678 484


Dianne McGrath - Office Manager Tai Chi Productions - 0421 753 200

Fiona Henson - Coworker Tai Chi productions - 0439 338 448

Timeline

Customer Service Representative

WooliesX - Woolworths Group
10.2023 - 06.2025

Customer Service Liaison

Tai Chi Productions
03.2016 - 08.2023

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Richard Thompson