Richie Thompson

• Direct daily business operations across sales, logistics, and customer service domains.
• Manage inventory control, warehouse operations, and national freight distribution processes.
• Implement enhanced warehouse and sales systems, improving operational flow and responsiveness.
• Analyse stock performance and purchasing trends to inform strategic purchasing decisions.
• Cultivate relationships with retail and wholesale customers to uncover sales opportunities.
• Deliver exceptional customer service through phone, email, and in-person interactions.

• Managed multiple commercial and residential projects with competing deadlines simultaneously.
• Delivered projects on time and within budget while ensuring high customer satisfaction.
• Coordinated resources and schedules among various departments for efficient operations.
• Developed project plans, including timelines and resource allocation strategies.
• Managed budgets, ensuring adherence to financial guidelines and constraints.
• Developed and maintained project plans, timelines, and budgets.
• Built and established strong partnerships with teams, vendors and contractors.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Communicated effectively with stakeholders to ensure project goals are met on time and within budget.

• Established and managed renovation and property maintenance business, achieving sustained growth through strategic planning and client engagement.
• Oversaw all aspects of business development, including estimating, quoting, and contract negotiation.
• Generated sales through networking referrals and repeat clients, enhancing revenue streams and fostering strong client relationships.
• Built loyal customer base through exceptional service and effective communication, contributing to repeat business and referrals.
• Managed budgeting, scheduling, procurement, and financial performance.

Negotiated positive outcomes during complex, high-risk situations.

• Led multidisciplinary teams in high-pressure environments to achieve operational excellence.
• Managed competing priorities to consistently meet operational KPIs and ensure effective service delivery.
• Built strong relationships with government agencies, community organisations, and stakeholders to foster collaboration and community trust.
• Coached staff to enhance performance and facilitated professional development initiatives to support career growth.
• Developed communication, leadership, and conflict resolution skills applicable to sales management.