RICHARD TRUONG
Melbourne
Summary
A hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance a businesses performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Results-driven with passion for growth and efficiency to meet company needs and increase service value. Seeking to utilise excellent communication, interpersonal and organisational skills to complete tasks.
Overview
10
10
years of professional experience
Work History
Auto Electrical Installer
Milllennium Lighting
04.2024 - 11.2024
- Installation of products such as off the shelf products as well as custom built lighting solutions for vehicles.
- Quoting and providing advice to clients as well as after care services.
- Research and development for new products and installation procedures to create a more efficient method
- Proficient in troubleshooting, repairing and maintaining a wide variety of mechanical and electrical faults
- Displayed strong ability to work collaboratively with other businesses on a project to complete the task efficiently and to meet deadlines
- Providing high end customer service to ensure the customer is happy with the working time frame and satisfied with the work provided
- Proven track record of working quickly under pressure while adhearing to safety procedures and standards.
- Proven record of learning new skills to take on more difficult installations such as kill switches on all vehicles
- Thinking outside the box and providing solutions to problems that may arise during a project
- Maintaining and building customer relationships to provide future services
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Consulted with management on functionality and lifespan of electrical equipment, advising when continued use may be hazardous.
Automotive Lighting Technician
iilumo/iilumolab
08.2021 - 04.2024
- Installation of products
- Promoting and upselling new and noteworthy products and services
- Providing advice to clients as well as after care services
- Research and development for new products and projects
- Proven track record of working quickly under pressure while adhering to safety standards
- Proficient in troubleshooting, repairing and maintaining a wide variety of mechanical and electrical faults
- Displayed strong ability to work collaboratively with production teams during pre-production meetings
- Introduced new services with my experience and knowledge
Sales Service Representative
Tim the Toyman
01.2019 - 09.2021
- Managing and building relationships with 100+ businesses across Victoria
- Visiting 7-8 different clients daily with deliveries as well as selling promotional items
- Analysing sales data from each client to maximise sales of our product
- Week long work trips to regional Victoria to expand as well as maintain cliental
- Demonstrated proficiency in customer service, product knowledge, problem solving, and conflict resolution
- Maintained a positive attitude while interacting with customers and colleagues on challenging issues
- Provided excellent support services by responding promptly to customer inquiries via telephone, email, or live chat platform
Inventory Coordinator
Kennedy Group
06.2018 - 09.2018
- Monthly and weekly sales reports
- Spare parts order and organization for all stores across the country
- Allocating high end and sought after pieces to specific stores, organising transfers to and from boutiques as well as supplying brands
- Ordering stock and gifts with purchases based off sales results and store performances.
- Liaising with suppliers from various brands to provide teams in our boutiques with stock and information for new models
- Managed monthly stock takes across all boutiques ensuring no discrepancies were left unexplained with all stock accounted for.
- Creating PLU’s/EAN codes for new arrival of stock for all boutiques across the country.
- Check and approve all transfers in and out of boutiques as well as head office.
Stock Controller
Moncler
03.2017 - 04.2018
- Receiving, unpacking stock shipped from Hong Kong and Italy
- Managing/organising back of house, internal and external stockroom to company standard
- Liaising with sales team, merchandisers and management to get feedback and order new stock as well as replenishments.
- Daily monitor of packaging and stationary, replenishing supplies when packaging and stationary levels are low
- Daily monitor of stock levels and best sellers, liaising with visual merchandising team.
- Monthly stocktake, monitoring stock levels and accounting for all shrinkage and movements of store stock.
- Writing monthly reports and updating team of all discrepancies as well as shrinkage.
- Checking floor stock daily morning and night to ensure all stock is accounted for
- Coordinating with staff and managers to ensure stock is easily found for quick and easy transactions.
- Handling TNT and DHL transfers nationally and internationally
- Assigning tasks to staff members, organising teams who will work well and efficiently together to complete bigger tasks.
Stockroom Associate
Prada Collins Street
05.2016 - 02.2017
- Managing/organising back of house and stockroom to company standard
- Liaising with merchandisers and buyers to quickly transfer stock to stores within Australia and Internationally
- Receiving and sending merchandise to other Prada stores within Australia daily.
- Organising and sending both customer and stock to repair lab in Singapore and Italy
- Monthly stock takes to ensure physical count matches with count on SAP system
- Coordinating with staff and managers to ensure stock is easily found for quick and easy transactions.
- Stock adjustments
- Booking TNT and DHL transfers both nationally and internationally
- Monitoring and ordering packaging and stationary
Sales Associate
Prada
12.2014 - 05.2016
- Making sales and meeting monthly KPI’s and personal targets via the Beanstore POS program
- Building and maintaining relationships with clients
- Providing aftersales service ie; repairs, alterations,
- Entrusted with confidential client information
- Maintaining Visual Merchandise within the store to suit company standards
- Educating clients on product care and knowledge ie; warranty information, size, fit, storage and care for different leathers/materials
- Organising and maintaining stock levels for men’s department, ie; shoes, leather goods
- Sending and receiving store to store and international transfers of products via the SAP stock management program
- Writing end of day reports with daily sales results
- Performing cycle counts monthly to find discrepancy in stock as preparation for stock take
12.2014 - 05.2016
- Making sales and meeting monthly KPI's and personal targets via the Beanstore POS program
- Building and maintaining relationships with clients
- Providing after sales service ie; repairs and alterations
- Entrusted with confidential client information
- Maintaining visual merchandise within the store to suit company standards
- Educating clients on product care and knowledge ie; warranty information, size, fit, storage and care for different leathers/materials
- Organising and maintaining stock levels for men's department ie; shoes and leather goods
- Sending and receiving store to store and international transfers of products via the SAP stock management program
- Writing end of day reports with daily sales results
- Performing cycle counts monthly to find discrepancies in stock as preparation for stocktakes
Education
High School Diploma -
Wellington Secondary College
11.2011
Skills
- Crew Management
- Customer Needs Assessments
- Inventory Accuracy
- Safety Compliance
- Customer Satisfaction
- OSHA Standards and Codes
- Performance Goals
- Technical Leadership
Languages
English
Vietnamese
Timeline
Auto Electrical Installer
Milllennium Lighting
04.2024 - 11.2024
Automotive Lighting Technician
iilumo/iilumolab
08.2021 - 04.2024
Sales Service Representative
Tim the Toyman
01.2019 - 09.2021
Inventory Coordinator
Kennedy Group
06.2018 - 09.2018
Stock Controller
Moncler
03.2017 - 04.2018
Stockroom Associate
Prada Collins Street
05.2016 - 02.2017
Sales Associate
Prada
12.2014 - 05.2016
12.2014 - 05.2016
High School Diploma -
Wellington Secondary College
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