Richard Waller
Wollongong,NSW
Summary
As a Small Business Owner at Kenwalls Fencing, I excel in financial planning and fostering team productivity, enhancing the company's reputation through exceptional service. My expertise in business management and development, coupled with a knack for creating positive work environments, significantly reduced employee turnover and ensured sustained profitability.
Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.
Overview
32
32
years of professional experience
Work History
Small Business Owner
Kenwalls Fencing
02.1993 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
- Fostered positive work environment, leading to decrease in employee turnover.
Education
Diploma - Small Business Management
TAFE NSW
NSW10-2013
Skills
- Small business operations
- Planning and execution
- Financial planning
- Payroll administration
- Purchasing and planning
- Inventory tracking and management
- Staff training/development
- Customer service management
- Reporting and documentation
- Performance evaluation and monitoring
- Business management and development
Timeline
Small Business Owner
Kenwalls Fencing
02.1993 - Current
Diploma - Small Business Management
TAFE NSW
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