Richard whitham
Greenwood,WA
Summary
Successful Customer Service Advisor with 17 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
19
19
years of professional experience
Work History
Customer Service Assistant
London Underground Liverpool Street Station
10.2014 - 09.2023
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly, often in high pressure situations.
- Delivered prompt service to prioritize customer needs.
- Carried out station security checks in accordance with company safety policies.
- Carried out station emergency evacuations in a safe professional manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Specialist
London Underground Special Requirements Team
10.2008 - 10.2014
- Monitored customer flow and safety at London underground stations during highly attended events such as football matches .
- Responded quickly to emergency situations to assess and deflect issues.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
BT Communications
05.2004 - 10.2008
- Actively listened to customers, handled concerns quickly and escalated major is
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved set sales targets on a monthly basis
Education
High School Diploma -
Islington Green Comprehensive
London England09.1989
Skills
- Customer Relations
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Staff Education and Training
- Complaint Resolution
Timeline
Customer Service Assistant
London Underground Liverpool Street Station
10.2014 - 09.2023
Customer Service Specialist
London Underground Special Requirements Team
10.2008 - 10.2014
Customer Service Representative
BT Communications
05.2004 - 10.2008
High School Diploma -
Islington Green Comprehensive
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