Richard Wickremasinghe
Perth,WA
Summary
Results-driven hospitality professional with hands-on experience in front-line operations and guest services. Highly organized, with exceptional attention to detail, strong problem-solving and time management skills, and a proven commitment to guest satisfaction. Passionate about leading teams and ensuring smooth, high-quality service delivery in fast-paced hotel environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Beiyrut Restaurant
Perth, WA
01.2023 - 04.2025
- Maintained detailed records of sales transactions and daily shift reports.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ensured compliance with all food safety regulations and sanitation standards.
- Resolved conflicts among employees in an effective manner.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Assisted with kitchen preparation during peak times as needed.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Crew Member
Favours Pizza and Pasta
Melbourne , VIC
09.2022 - 01.2023
- Processed takeout orders quickly to ensure timely delivery of meals.
- Resolved customer complaints in a professional manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Restocked kitchen supplies including food products and utensils.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
F&B Coordinator
Sen Wellness Sanctuary
Netolpitiya, SriLanka
12.2019 - 05.2022
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Organized team events to promote a positive work environment.
- Resolved customer complaints in a timely manner while upholding company standards.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
Education
Master of International Hospitality Management - Hospitality Management
Edith Cowan University
Perth, WA09-2025
Bachelor of Science - Events, Tourism And Hospitality Management
Plymouth University
UK12-2019
Diploma in Airline Fares/ E- Ticketing, Reservations, Marketing, GDS, Tours, Airport Operations -
International Airline Ticketing Academy
SriLanka10-2019
Skills
- Customer service excellence
- Supervisory skills
- Team player
- Strong leadership and team motivation
- Effective communication and collaboration across departments
- Reservation handling
- Purchasing and cost control
- Staff training
- Strong work ethics
- Attention to detail and quality standards
- Ability to work under pressure
Certification
RSA
References
References available upon request.
Timeline
Restaurant Manager
Beiyrut Restaurant
01.2023 - 04.2025
Crew Member
Favours Pizza and Pasta
09.2022 - 01.2023
F&B Coordinator
Sen Wellness Sanctuary
12.2019 - 05.2022
Master of International Hospitality Management - Hospitality Management
Edith Cowan University
Bachelor of Science - Events, Tourism And Hospitality Management
Plymouth University
Diploma in Airline Fares/ E- Ticketing, Reservations, Marketing, GDS, Tours, Airport Operations -
International Airline Ticketing Academy
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