Richard Xiang
Box Hill,VIC
Summary
As a student who recently graduated from high school and looking for a full-time or part-time job in hospitality and retail industry. Because of willing of achieving personal goals and better life.
Extremely reliable and can bring work experience skills to life for any business.
Hard working and reliable with strong ability in customer service and multiple task dealing. . Highly organized, proactive and punctual with team-oriented mentality.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Assistant
Everything Bamboo
10.2022 - 02.2023
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Uploaded products into multiple online platforms, introduce the product and store.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Allrounder
SushiHub
03.2022 - 07.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Excellent customer service skills in fast placed environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Serve over 90 customers daily without making error
Front Desk Clerk
Braised Pot
01.2022 - 06.2022
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Managed over 40 customers phone orders per day
Restaurant Waiter
Sunny Seoul BBQ
12.2021 - 02.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported needs of 3 wait staff who attended to specific needs of countless customers daily for BBQ restaurant with social relevancy and intentionality
Allrounder
Fresco Pinelands
03.2021 - 10.2021
- Nice customer service
- Fast cash handing
- Perfect stock organize
- Strong problem solving
- Sell fresh vegetable and fruit
- Excellent teamwork ability
- Friendly work environment making
- Service over 80 customers per day
- Make sure all stocks available
- Helping 5 customers find good per day on average
- Helping close shop
- Able to work by self
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
Seafood Assistant
Koi Seafood
12.2020 - 03.2021
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Good customers service skills
- Nice communication skills
- Able to take order do cash change
- Perfect teamwork skills
- Willing to be apart of team
- Fast-learning
- Problems solver
- Have can-do attitude
- Have finished over 300 orders per day as team
- Able to make over 10 kinds of fried fish
- Able to make 4 kinds of salad
Cafe All Rounder
Welcome Cafe, Multicultural Australia
01.2020 - 06.2020
- Advanced coffee making skills
- Good customer service
- Cleaning around shop to follow workplace health and safety
- Teamwork
- Use of POS system and cash handling
- Serve over 40 customers per day
- Helping serve beautiful coffee
- Served customers and followed outlined steps of service
- Identified issues, analyzed information and provided solutions to problems
- Offered friendly and efficient service to customers, handled challenging situations with ease
Education
Bachelor of Science - Engineering
Uni of Melbourne
Parkville, VIC11.2026
No Degree - IB
Calamavle Community Collage
Brisbane QLD11.2023
English Language School -
Milpera State High School
Brisbane QLD12.2020
Year 10 Graduate -
Mu Dan Jiang No.1 Middle School
Mu Dan Jiang10.2019
Skills
- Maintain great grades and study hard
- Hardworking
- Great time management
- Excellent listener
- Fast learner
- Great teamwork
- Bilingual in English and Mandarin
- Greet Patient
- Stock Take and Management
- Greet Cash-handing
- Good Problem Solving
- Able to Take Risk
- Great communication skill
- Decision Making
- Time management
References
Hayiey Miller
Welcome cafe
P: 0403 595 377
E: Hayieym@multiculturalaustralia.org.au
Certification
- RSA Licensed
- Drive Licensed
-
Timeline
Sales Assistant
Everything Bamboo
10.2022 - 02.2023
Allrounder
SushiHub
03.2022 - 07.2022
Front Desk Clerk
Braised Pot
01.2022 - 06.2022
Restaurant Waiter
Sunny Seoul BBQ
12.2021 - 02.2022
Allrounder
Fresco Pinelands
03.2021 - 10.2021
Seafood Assistant
Koi Seafood
12.2020 - 03.2021
Cafe All Rounder
Welcome Cafe, Multicultural Australia
01.2020 - 06.2020
Bachelor of Science - Engineering
Uni of Melbourne
No Degree - IB
Calamavle Community Collage
English Language School -
Milpera State High School
Year 10 Graduate -
Mu Dan Jiang No.1 Middle School
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