RICHARD JACOB SON JOHN
Newcastle,NSW
Summary
Dedicated Technical service professional with almost 14 years of experience in a fast-paced environment seeking an opportunity in a team-orientated company. Highly skilled on mac,Windows,IOS,jamf, WorkspaceOne and Microsoft Intune Admin with experience in managing mobile devices and ensuring endpoint security in enterprise environments. Proficient in deploying, configuring, and troubleshooting Microsoft Intune solutions to meet business requirements. Strong background in IT administration, device enrollment, application management, and compliance policies.. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Apple Consultant
CGI
01.2023 - 09.2024
- Create packages for programs to be installed on computers worldwide and administer JAMF process
- Oversee enterprise-wide configuration, compliance, and other administrative tasks for JAMF
- Using Jamf Device Enrolment, Configuration Management, Application Management, Security and Compliance, Inventory Management, Remote Management, and Integration Capabilities, I was able to manage Mac devices
- Oversee the technical team and possess expertise in troubleshooting client-related issues
- Record troubleshooting methods for usage by the business
- Create, manage, and distribute corporate MAC operating systems and software to Mac desktop and laptop users
Lead administrator Mac-Jamf pro
Wipro
09.2021 - 01.2023
- Administer JAMF and create packages for applications to deploy on systems across the globe
- Manage JAMF enterprise wide configuration/compliance and other admin activities
- Handled across 180000 of users Mac devices and was able to managed all the mentioned points through jamf Device Enrollment, Configuration Management, Application Management, Security and Compliance, Inventory Management, Remote Management, Integration Capabilities
- Lead the technical team with knowledge of client related troubleshooting
- Document troubleshooting techniques for company use
- Develop, maintain, and deploy corporate MAC OS and software packages to Mac laptop and desktop clients
Sr.Software Engineer
Wipro (Payroll of Future Focus Infotech)
02.2021 - 09.2021
- Improving overall services for Client users enterprise wide by providing L3 support
- Lead the technical team with knowledge of client related troubleshooting
- Prepare SOP's for process and improve on process documentations
- Problem Solving approach to ensure issues are solved ASAP with as low user impact as possible
- Manage the enterprise-wide configuration/compliance and other admin activities
- Technical support and general trouble shooting for applications on MAC and other platforms as required
- Ability to establish, schedule and monitor a ticket system for Systems Dept priorities
- Responsible for end-to-end Management of databases from development to missioncritical production systems
- Design, install, configure and maintain Jamf Services and processes, including monitoring of system health and performance to ensure high levels of performance, availability, and security
- Continual development of Jamf Automation
IT support support specialist
Meelaneb Consulting Services PVT Ltd
10.2019 - 02.2021
- Diagnosing technical issues/software
- Solving issues on PC and MAC by working on tickets
- Admin for MS office and Azure for clients
- Working on firewall and cloud computing
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Setting up accounts for new users
- Maintains system capability by testing computer components
Mac tier 2 senior product specialist
Concentrix
06.2015 - 01.2019
- Provide technical and customer service support to customers
- Maintain and update documentation and records
- Maintain and update knowledge of supported client products and operational procedures
- Diagnosing technical issues / software
- Diagnose a customer's technical enquiry
- Resolve a customer's technical request, when possible, in a single telephone call using defined troubleshooting protocols
- Solving Issues in regard to apple id on both IOS and MAC devices
- Troubleshooting software Issues with IOS and MAC OS
- Resolve a customer's technical request, when possible, in a single telephone call using defined troubleshooting protocols
- Solving ITunes back and restore Issues
- Helping customers with restoration process when pass code locked
- Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
- Attend meetings and training to maintain knowledge of products and services (technical & operational)
- Research relevant client internet and intranet sites and databases to keep knowledge of client products, services and operational procedures up-to-date
Senior Analyst
Google
07.2011 - 09.2014
- Compiling, categorizing, calculating, tabulating, auditing, or verifying information or data
- Scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data and documentation
- Identifying variations and potential high risk areas in securing adherence to standards and procedures
- Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
- Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
- Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
- Developing, conducting and providing technical guidance and training in application software and operational procedures
- Analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
- Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
- Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used
- Confer with clients to identify and document requirements
- Conduct business and technical studies
- Design, develop, integrate, test and implement information systems business solutions
- Provide advice on information systems strategy, policy, management, security and service delivery
- Assess physical and technical security risks to data, software and hardware
- Develop policies, procedures and contingency plans to minimize the effects of security breaches
- Providing 100% accurate data on maps
- Trained new bees
- Been a Mentor for the new bees and help them to learn
- Provided 100% customer satisfaction
- Worked for different projects and processes
Education
Diploma in Business Management -
Edenz College
Master of Business Administration - Distance education
Shobith University
Bachelors in Business Management -
Bangalore University
Pre-University Course - Intermediate – Arts
National Open School
MBA Business -
Edenz College
07.2016
Skills
- Microsoft Office
- Application installation
- IT consultation
- Customer-centric approach
- Team player
- Software troubleshooting
- Active Directory
- Active directory experience
- Customer support needs assessment
- Technical infrastructure migration
- IT service ticketing systems
- Software diagnostics
- Troubleshooting
- IT system diagnosis
- Process development
- Software support
- Decision making capacity
- IT strategy development
- Mobile device management
- Technical solutions development
- Troubleshooting expertise
- Problem-solving
- Remote support
- Team leadership & development
- Subject matter expert
Certification
- Jamf 200 Certified
- Six Sigma Yellow, White and Green belt certified
- Microsoft Intune
- VMWare Workspace One
- Cybersecurity Fundamentals for Engineers
- Deliver Jamf implementations and Apple Professional Services
- Manage customer Jamf instances - maintenance, change, support.
Verbal References
Available upon request
Timeline
Apple Consultant
CGI
01.2023 - 09.2024
Lead administrator Mac-Jamf pro
Wipro
09.2021 - 01.2023
Sr.Software Engineer
Wipro (Payroll of Future Focus Infotech)
02.2021 - 09.2021
IT support support specialist
Meelaneb Consulting Services PVT Ltd
10.2019 - 02.2021
Mac tier 2 senior product specialist
Concentrix
06.2015 - 01.2019
Senior Analyst
Google
07.2011 - 09.2014
Master of Business Administration - Distance education
Shobith University
Bachelors in Business Management -
Bangalore University
Pre-University Course - Intermediate – Arts
National Open School
MBA Business -
Edenz College
Diploma in Business Management -
Edenz College
Similar Profiles
Rachel PriyankaRachel Priyanka
ServiceNow Developer at CGIServiceNow Developer at CGI
Djouhaira BOULODjouhaira BOULO
Administratrice AVEVA E3D/PDMS - EDF at CGIAdministratrice AVEVA E3D/PDMS - EDF at CGI
Paul Pradeep SPaul Pradeep S
Lead Analyst at CGILead Analyst at CGI
Ricardo TaboraRicardo Tabora
Petroleum/Chemical Inspector at CGIPetroleum/Chemical Inspector at CGI
Liam FeighanLiam Feighan
Coal Sampler at Bureau VeritasCoal Sampler at Bureau Veritas