RICHARD PETER REDOBLADO
94A Railway Terrace Ascot Park ,SA
Summary
EXPERIENCE/KNOWLEDGE & SKILLS Experience as an IT Technical and Desktop Support for already more than Ten (10) years. Working technical knowledge of current protocols, operating systems, and standards. Ability to operate tools, components, and peripheral accessories. Microsoft Desktop Support Technician an advantage.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
ICT Support Engineer Level 1 and 2
Vinet Solution (SA) Pty Ltd
2023.07 - Current
- Delivering on-site and remote technical assistance to users.
- Configuring and deploying new IT equipment.
- Overseeing and coordinating external technology vendors.
- Assessing and testing hardware and software solutions.
- Responsible for IT service delivery and support for helpdesk services raised via the helpdesk ticketing system.
- Managing helpdesk ticketing system and responding to them in a timely and efficient manner.
- Facilitating smooth onboarding for new users, providing them access to the network, email, voicemail, applications, and IT-related equipment, and optimizing computing efficiency.
- Implementing and configuring various software systems, including Microsoft products.
- Installing, maintaining, configuring, and testing operating systems, application software, printers, Internet, email, hardware, database, and security operating systems.
- Working with Active Directory, Azure AD / Entra ID, and Microsoft 365 for user and resource management.
- Performing regular server and infrastructure maintenance tasks.
- Escalating complex technical issues to appropriate support teams.
- Supporting operations and business units in incident, problem, and change management processes.
- Maintaining comprehensive documentation for software, configurations, and procedures.
IT Technician and Helpdesk Support
Integrated DNA Technologies Pte Ltd
2022.08 - 2023.05
- Route incoming incidents and service requests to the appropriate functional areas within IT in a timely manner.
- Install, troubleshoot, and repair a variety of hardware and software platforms via phone, web, and in-person channels
- Configure and support company-owned mobile devices, and printing devices for end users
- Identify risks associated with technology decisions.
- Maintain tracking and disposal of capitalized IT hardware
- Contribute to IT projects by performing necessary tasks and updating management about progress
- Actively contribute to improving communication with local customers and management as well as inter-company with other IDT locations.
- Provide emergency support outside of normal working hours
- Ensure compliance with the requirements for an ISO 9001 environment Perform other duties as assigned.
IT Technical Support Officer
PersolKelly Singapore Pte Ltd, Outsource: “MCI”
2017.08 - 2018.08
- Monitor the leasing schedule and billing verification for various subscriptions.
- Termination of leasing schedule upon completion of technology refresh.
- Monitor and coordinate the deployment of sets for new hires.
- Retrieve monitor and peripherals from the storeroom for hot desk users who need to terminate PCBulk Tender set. Secure Handling of Secure Email (SE) PCs (desktops/laptops)
- Maintain SE users list and desktops/laptops issued.
- Oversee the removal of storage media for SE desktops/laptops before returning to vendors upon lease termination, repair, or disposal. Administrative support for Whole of Government (WOG) and Agency Tenant Facility Management (ATF) Services.
- Monitor the status of all WOG/ATFM-related SRs such as provisioning/de-provisioning of End User Computing Devices (EUCD) and peripherals,
- Point of contact for Human Resources (HR) and GITD representative on schedule and status of service provisioning for new hires, interns, redeployment, etc.
- Monitoring and tracking of desktops/laptops/accessories assigned to users.
- Assist during asset disposal and annual stock-take exercise.
- Maintain a master list of all GITD software and hardware assets such as software licenses, desktops/laptops, Virtual Private Network (VPN) tokens, printers, and other related peripherals.
IT Desktop Support Engineer
NCS Pte Ltd. Singapore, Outsource: “SAJC”
2012.05 - 2017.05
- Setting up the Organization’s computer system to meet specific business goals.
- Monitoring day-to-day computer performance.
- Set up and manage user accounts and permissions to consent access to a network.
- Update and maintain the computer inventory and equipment.
- Installation, maintenance, repair, upgrade and configuration, and troubleshooting of desktops, software, hardware, printers, Internet, and email.
- Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, and AV systems connections.
- Ensure desktop computers interconnection seamlessly with diverse systems keeping in mind compatibility factors.
- Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
- Validate & approve VPN access for all remote users.
- Assist in technical upgrading and maintaining of entire desktop systems.
- Support in testing and deployment of new applications and systems.
- Train and guide staff on hardware and software usage.
- Assist in technical upgrading and maintaining of entire desktop systems.
- Support in testing and deployment of new applications and systems.
- Train and guide staff on hardware and software usage.
Education
Computer Technician - Information Technology
Computer Technology College
Tan Liong Bldg. Cebedo St Ozamiz City 2004.06 - 2006.05
High School Diploma -
Misamis University
Aguada Ozamiz City03.1999
Skills
- Software and Hardware Troubleshooting
- Windows 8/10 Windows 7, Windows XP, Windows 2000/2003/2008 Server, Mac OS and Linus Operating System experience
- Skilled in working and repairing Apple products.
- Routers, switches, and firewall experience
- Office 365, Microsoft Office 2007/2010/2013/2016 support
- TCP/IP/DNS/DHCP
- Working knowledge of SMS, AD Azure, Exchange 2007/2010, and remote-control tools
- Working in SOE Environment
- Working in WOG Environment
- Self-confidence and interpersonal skills
- Analytical and problem-solving skills
- Good communication (both verbal and written) skills.
Certification
- AMRI ASEAN Ministers Responsible for Information Service Support 2018
- UP YOUR Service 2016
- SSOE Standard Operating Environment 2012
- T.E.S.D.A. Technical Education and Skills Development Authority Computer Operation "NCII"
Timeline
ICT Support Engineer Level 1 and 2
Vinet Solution (SA) Pty Ltd
2023.07 - Current
IT Technician and Helpdesk Support
Integrated DNA Technologies Pte Ltd
2022.08 - 2023.05
IT Technical Support Officer
PersolKelly Singapore Pte Ltd, Outsource: “MCI”
2017.08 - 2018.08
IT Desktop Support Engineer
NCS Pte Ltd. Singapore, Outsource: “SAJC”
2012.05 - 2017.05
Computer Technician - Information Technology
Computer Technology College
2004.06 - 2006.05
High School Diploma -
Misamis University
- AMRI ASEAN Ministers Responsible for Information Service Support 2018
- UP YOUR Service 2016
- SSOE Standard Operating Environment 2012
- T.E.S.D.A. Technical Education and Skills Development Authority Computer Operation "NCII"
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