Richard (Rick) Crawford
Kalamunda,WA
Summary
Dynamic Depot Manager at Go West Tours with expertise in fleet management and regulatory compliance. Proven track record in enhancing operational efficiency and reducing costs while fostering a collaborative team environment. Skilled in conflict resolution and staff training, driving performance improvements and ensuring exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Depot Manager
Go west tours
Newman, WA
04.2017 - 02.2024
- Managed daily operations for fleet scheduling and maintenance.
- Supervised staff training on safety protocols and operational procedures.
- Coordinated logistics for tour departures and arrivals with vendors.
- Implemented inventory control systems for equipment and supplies management.
- Ensured compliance with transportation regulations and safety standards.
- Facilitated communication between drivers, customers, and office personnel.
- Resolved customer inquiries and complaints to maintain service quality.
- Developed standard operating procedures to enhance operational efficiency.
- Assisted in developing marketing plans aimed at increasing revenue from existing customers or gaining new ones.
- Reviewed invoices from vendors against purchase orders before submitting payments.
- Maintained accurate records of incoming and outgoing shipments as well as any discrepancies between actual receipts or deliveries and paperwork.
- Monitored driver hours-of-service logs for compliance with DOT regulations; investigated incidents involving drivers in accordance with company policy.
- Managed daily operations of the depot, including personnel management, scheduling and inventory control.
- Implemented strategies to reduce costs associated with labor overtime expenses while maintaining quality standards throughout the operation processes.
- Supervised staff to ensure compliance with safety regulations and customer service standards.
- Analyzed financial statements to identify opportunities for cost savings across various departments within the organization.
- Performed regular inspections of facility equipment to ensure proper functioning and compliance with OSHA standards.
- Resolved customer complaints promptly in a professional manner while ensuring that all relevant parties were kept informed throughout the process.
- Developed and implemented procedures for efficient workflow in all areas of the depot.
- Provided training sessions for new employees on safety protocols and operating procedures applicable to their roles within the organization.
- Inspected vehicles prior to each shift start for mechanical problems or other potential safety hazards.
- Conducted regular staff meetings to review performance, discuss new policies and procedures, and address employee concerns.
- Established relationships with customers by providing timely responses to inquiries regarding order status updates or product information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Created and managed budgets for travel, training, and team-building activities.
Skills
- Fleet management
- Inventory control
- Logistics coordination
- Regulatory compliance
- Safety training
- Customer service
- Team leadership
- Conflict resolution
- Performance evaluation
- Cost reduction
- Operational efficiency
- Employee recruitment
- Staff training and development
- Transportation planning
- Stock control
- Negotiation and conflict resolution
- Vendor management
- Process improvement
- Excellent communication
- Onboarding and orientation
- Teamwork and collaboration
- Time management
- Recruitment and hiring
- Management consultation
Certification
- HR drivers license
References
References available upon request.
Timeline
Depot Manager
Go west tours
04.2017 - 02.2024
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