Richelle Seabrook
Brisbane,QLD
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Life Church
- Responsible for managing sound and lighting, developing rosters, developing multimedia, upskilling team, managing up to 15 people at one time, troubleshooting in stressful situations, multitasking,
- Responsible for making coffees, cold drinks, food prep, customer service including taking orders, working till, as well as opening/closing shop and cleaning
- Adept at working in a high pressure environment
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Implemented new working processes to deliver multiple improvements.
- Led team of [Number] members
- Cross-trained and provided backup support for organizational leadership.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Volunteer
Life Church
03.2010 - 08.2021
- Responsible for leading groups of young people and young adults, including: running and developing age-appropriate activities, and providing transport.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Helped program leaders with administrative support duties.
- Supported engaging and fun events by helping with organization and planning.
- Helped organize and manage events and projects.
- Engaged in community outreach to support program mission.
- Helped program leadership with planning and fundraising responsibilities.
- Assisted with special events and programs.
Barista
Bedouin Brew, Coffee Hit, Black Milk Coffee
10.2016 - 03.2022
- Responsibilities include providing excellent, , making coffee, and ordering stock, as well as supervising and training staff
- Trusted to manage the shop and team while owner is off-site
- Dialing in coffee machine including weighing shots using a mythos, mazza and EK grinders
- Assent supervisor for a work for the dole program
- Managing people, making sure that are staying on task
- Making sure tasks get completed on time and in a timely manor
- Finding new task's for workers to complete on a daily basis
- Supervising the completion of tasks
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended products based on solid understanding of individual customer needs and preferences.
Team Member
11.2011 - 08.2015
- Responsibilities included customer service, sales, stock-taking, night-fill and working in the copy centre
- Provided excellent customer service, and experience with cash register
- Successfully made sales using knowledge of stationary, technology, print and copy and office furniture
- Effectively identified stock needs, arranged displays, and filled shelves efficiently
- Used well-honed communication skills to liaise with customers, take orders via phone and email, and fill customer requests for printing, binding and laminating.
Assistant Supervisor
Life Church
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Tracked department resources and expenses.
Education
Veneziano 8 week barista training -
Certificate II in Information Technology - undefined
Senior Schooling Certificate - undefined
Brisbane Christian College
Diploma of Social Science - Social Sciences
Christian Heritage Collage
01.2020 - 12.2020
Bachelor of Counselling - Counselling
Christian Heritage Collage
01.2020 - Current
Skills
Leadership skills
Staff education and training
Cash Handling
Timeline
Diploma of Social Science - Social Sciences
Christian Heritage Collage
01.2020 - 12.2020
Bachelor of Counselling - Counselling
Christian Heritage Collage
01.2020 - Current
Barista
Bedouin Brew, Coffee Hit, Black Milk Coffee
10.2016 - 03.2022
Team Member
11.2011 - 08.2015
Volunteer
Life Church
03.2010 - 08.2021
Team Leader
Life Church
Assistant Supervisor
Life Church
Veneziano 8 week barista training -
Certificate II in Information Technology - undefined
Senior Schooling Certificate - undefined
Brisbane Christian College