Richelle Ticuala
IT/Cybersecurity
GRANVILLE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Warehouse Operator
HP Repair Center - APCD
10.2023 - Current
- Loaded, unloaded, and machines(laptops) for receiving and dispatch
- Completed over 60 laptops received and dispatched per day.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Kept warehouse stations and equipment in good working order, free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Successfully worked with the team for faster daily process of the receiving and dispatch area
Electronics Assembler
Pegatron
08.2022 - 09.2023
- Receive apple products for repair.
- Auditing to figure out issues with the units.
- Sending emails to customers then receiving and addressing feedbacks.
- Disassembling to assembling the units.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours during weekdays when called.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Teleperformance
12.2021 - 07.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Intern (Lead Generator)
Nikolai Valeria
08.2021 - 03.2022
- Carried out in-depth market research to find prospective leads in the target industries.
- Interacted with prospect leads by email, and LinkedIn to create and maintain a strong prospect pipeline.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Education
Bachelor of Science in Information Technology - Web Development
University of The Cordilleras
09.2018 - 05.2021
Masters in Information Technology (Major in Cybersecurity) - undefined
King’s Own Institute
11.2022 - 05.2024
Skills
Attention to detailsAbility to adapt in a diverse environmentActive listener and an open learnerEffective verbal and written communicationAbility to convey information clearly and conciselyCan work alone or by team
Basic knowledge in MS tools, Autopsy, RapidMiner Studio, Jupyter Notebook
Basic knowledge in Java, HTML, SQL, CISCO
Computer Skills, Risk Assessment, Security Planning
Certification
Google Cybersecurity Certificate – Google Certificate, Coursera
References
- Mikehael Angelo Malquisto, 0450 030 060, mikehael.malquisto@randstad.com.au
- Phil Rubie, 0411254515, phil.rubie@apcd.com.au
- Eugene Frank G. Bayani, egbayani@uc-bcf.edu.ph
Timeline
Warehouse Operator
HP Repair Center - APCD
10.2023 - Current
Masters in Information Technology (Major in Cybersecurity) - undefined
King’s Own Institute
11.2022 - 05.2024
Electronics Assembler
Pegatron
08.2022 - 09.2023
Customer Service Representative
Teleperformance
12.2021 - 07.2022
Intern (Lead Generator)
Nikolai Valeria
08.2021 - 03.2022
Bachelor of Science in Information Technology - Web Development
University of The Cordilleras
09.2018 - 05.2021