Richelle Ticuala
IT/Cybersecurity
GRANVILLE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Warehouse Operator
HP Repair Center - APCD
10.2023 - Current
- Loaded, unloaded, and machines(laptops) for receiving and dispatch
- Completed over 60 laptops received and dispatched per day.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Kept warehouse stations and equipment in good working order, free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Successfully worked with the team for faster daily process of the receiving and dispatch area
Electronics Assembler
Pegatron
08.2022 - 09.2023
- Receive apple products for repair.
- Auditing to figure out issues with the units.
- Sending emails to customers then receiving and addressing feedbacks.
- Disassembling to assembling the units.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours during weekdays when called.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Teleperformance
12.2021 - 07.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Intern (Lead Generator)
Nikolai Valeria
08.2021 - 03.2022
- Carried out in-depth market research to find prospective leads in the target industries.
- Interacted with prospect leads by email, and LinkedIn to create and maintain a strong prospect pipeline.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Education
Bachelor of Science in Information Technology - Web Development
University of The Cordilleras
09.2018 - 05.2021
Masters in Information Technology (Major in Cybersecurity) - undefined
King’s Own Institute
11.2022 - 05.2024
Skills
Attention to details
Certification
Google Cybersecurity Certificate – Google Certificate, Coursera
References
- Mikehael Angelo Malquisto, 0450 030 060, mikehael.malquisto@randstad.com.au
- Phil Rubie, 0411254515, phil.rubie@apcd.com.au
- Eugene Frank G. Bayani, egbayani@uc-bcf.edu.ph
Timeline
Warehouse Operator
HP Repair Center - APCD
10.2023 - Current
Masters in Information Technology (Major in Cybersecurity) - undefined
King’s Own Institute
11.2022 - 05.2024
Electronics Assembler
Pegatron
08.2022 - 09.2023
Customer Service Representative
Teleperformance
12.2021 - 07.2022
Intern (Lead Generator)
Nikolai Valeria
08.2021 - 03.2022
Bachelor of Science in Information Technology - Web Development
University of The Cordilleras
09.2018 - 05.2021