Summary
Overview
Work History
Education
Skills
References
Timeline
AdministrativeAssistant

Richelle Ticuala

NSW,Australia

Summary

Motivated and adaptable professional with over two years of experience supporting a team. Skilled in managing team operations, scheduling, and handling client communications with professionalism and care. Known for being reliable, detail-oriented, and calm under pressure. Strong background in information technology, with a proven ability to quickly learn new systems, and contribute to smooth, efficient workflows. Passionate about delivering excellent service, dedicated to troubleshooting and resolving challenges with professionalism and care.

Overview

3
3
years of professional experience

Work History

Mobile Device Technician

Assurant
NSW, Australia
06.2024 - Current
  • Perform diagnostics on devices, and replace or repair defective components or parts as needed.
  • Responded to inquiries from management regarding team operations such as progress, KPIs, trainings, and operation updates.
  • Ensured compliance with quality standards in device processing, partnering with teams for secure resale.
  • Maintain repair parts by checking stock to determine inventory level, forecasting needed supplies, placing orders for supplies, and verifying receipt of supplies.

HP Team Member

HP Repair Centre - APCD
NSW, Australia
10.2023 - 06.2024
  • Received customers and performed troubleshooting on their laptops to log the repairs.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Tracking repairs and ordered parts for technicians to met SLA's.
  • Maintained accurate records of customer services rendered using software.

Electronics Assembler

Pegatron
NSW, Australia
08.2022 - 09.2023
  • Performed basic troubleshooting on defective parts and assemblies and replaced them as necessary.
  • Facilitated thorough diagnostics through both disassembly and assembly of devices.
  • Updated internal systems with real-time data, promoting effective communication, and seamless collaboration within teams.
  • Engaged with customers to address concerns, ensuring timely resolution by escalating issues as necessary.

Customer Service Representative

Teleperformance
Baguio City, Philippines
11.2020 - 06.2022
  • Delivered customer support through chat and calls, effectively addressing client queries, and providing clear solutions.
  • Maintained up-to-date knowledge of company's products, services and promotions.
  • Managed customer accounts, including updating account information as needed.

Education

Master - Information Technology

King's Own Institute
Sydney, Australia
06.2025

Bachelor - Information Technology (Web)

University of the Cordilleras
Baguio City, Philippines
09.2021

Skills

  • Customer service
  • Records management
  • Document management
  • Patient and team care
  • Appointment setting and rostering
  • Teamwork and collaboration
  • Administrative support
  • Typing and filing
  • Paperwork coordination
  • Multitasking
  • Proactive
  • Excellent computer proficiency
  • Collaboration in Multicultural Teams

References

  • Lynn Kyee Maung, Senior Technician, Pegatron Pty Ltd Australia, lynnkyee@gmail.com, +61 402371558
  • Rendy Christian, Manager, Assurant Australia, rendy.christian@assurant.com, +61 478 803 208

Timeline

Mobile Device Technician

Assurant
06.2024 - Current

HP Team Member

HP Repair Centre - APCD
10.2023 - 06.2024

Electronics Assembler

Pegatron
08.2022 - 09.2023

Customer Service Representative

Teleperformance
11.2020 - 06.2022

Master - Information Technology

King's Own Institute

Bachelor - Information Technology (Web)

University of the Cordilleras

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Richelle Ticuala