Richian Qian
MACQUARIE PARK,NSW
Summary
Dynamic and results-driven Senior Waiter with a proven track record at YU XIANG HOTPOT, excelling in exceptional customer service and staff training. Adept at relationship management and quality control, I foster a collaborative team environment while ensuring guest satisfaction during peak hours. Fluent in foreign languages ( Chinese Mandarin) ,enhancing communication with diverse clientele.
Overview
1
1
year of professional experience
Work History
Senior Waiter
YU XIANG HOTPOT
11.2025 - Current
- Delivered exceptional customer service by anticipating guest needs and providing personalized dining experiences.
- Coordinated with kitchen staff to ensure timely food preparation and order accuracy.
- Trained new team members on menu items, service standards, and operational procedures.
- Managed multiple tables efficiently during peak hours, enhancing overall restaurant flow.
- Contributed to a positive team environment through collaboration and communication with fellow staff members.
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
Restaurant Waiter
HOTPOT PALACE CARLINGFORD
11.2024 - 01.2025
- Provided exceptional customer service to enhance dining experiences.
- Assisted in menu knowledge, facilitating accurate order taking and delivery.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Adapted quickly to various customer needs, ensuring satisfaction during busy shifts.
- Supported team members by sharing best practices for efficient service delivery.
Education
BBA - Commerce
Macquarie University
Sydney, New South Wales, NSW12-2028
No Degree - High School Student
Epping Boys High School
Sydney, New South Wales, NSW11-2025
Skills
- Adaptive learning
- Strong communication skills
- Exceptional customer service
- Flexible schedule availability
- Relationship management
- Foreign language fluency
- Staff training support
- Quality control
Languages
English
Full Professional
Chinese
Native or Bilingual
Interests
- Video Gaming
- Video Game Design
- Team Sports
- Documenting and sharing travel experiences
- Food Tourism
Timeline
Senior Waiter
YU XIANG HOTPOT
11.2025 - Current
Restaurant Waiter
HOTPOT PALACE CARLINGFORD
11.2024 - 01.2025
BBA - Commerce
Macquarie University
No Degree - High School Student
Epping Boys High School