Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Richian Qian

MACQUARIE PARK,NSW

Summary

Dynamic and results-driven Senior Waiter with a proven track record at YU XIANG HOTPOT, excelling in exceptional customer service and staff training. Adept at relationship management and quality control, I foster a collaborative team environment while ensuring guest satisfaction during peak hours. Fluent in foreign languages ( Chinese Mandarin) ,enhancing communication with diverse clientele.

Overview

1
1
year of professional experience

Work History

Senior Waiter

YU XIANG HOTPOT
11.2025 - Current
  • Delivered exceptional customer service by anticipating guest needs and providing personalized dining experiences.
  • Coordinated with kitchen staff to ensure timely food preparation and order accuracy.
  • Trained new team members on menu items, service standards, and operational procedures.
  • Managed multiple tables efficiently during peak hours, enhancing overall restaurant flow.
  • Contributed to a positive team environment through collaboration and communication with fellow staff members.
  • Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.

Restaurant Waiter

HOTPOT PALACE CARLINGFORD
11.2024 - 01.2025
  • Provided exceptional customer service to enhance dining experiences.
  • Assisted in menu knowledge, facilitating accurate order taking and delivery.
  • Collaborated with kitchen staff to ensure timely food preparation and service.
  • Maintained cleanliness and organization of dining area to uphold restaurant standards.
  • Adapted quickly to various customer needs, ensuring satisfaction during busy shifts.
  • Supported team members by sharing best practices for efficient service delivery.

Education

BBA - Commerce

Macquarie University
Sydney, New South Wales, NSW
12-2028

No Degree - High School Student

Epping Boys High School
Sydney, New South Wales, NSW
11-2025

Skills

  • Adaptive learning
  • Strong communication skills
  • Exceptional customer service
  • Flexible schedule availability
  • Relationship management
  • Foreign language fluency
  • Staff training support
  • Quality control

Languages

English
Full Professional
Chinese
Native or Bilingual

Interests

  • Video Gaming
  • Video Game Design
  • Team Sports
  • Documenting and sharing travel experiences
  • Food Tourism

Timeline

Senior Waiter

YU XIANG HOTPOT
11.2025 - Current

Restaurant Waiter

HOTPOT PALACE CARLINGFORD
11.2024 - 01.2025

BBA - Commerce

Macquarie University

No Degree - High School Student

Epping Boys High School
Richian Qian