Richie Harch
Bald Hills,QLD
Summary
Proven Hardware Account Manager with a track record of enhancing client satisfaction and retention at A H Knowles & Co through exceptional relationship building and strategic account management. Skilled in teamwork, collaboration, and issue resolution.
Overview
17
17
years of professional experience
Work History
Hardware Account Manager
A H Knowles & Co
Murarrie, QLD
03.2012 - Current
- Managed Bunnings Stores accounts from the CBD north to Cairns, while maintaining a team of 9 staff.
- Setting up new stores, completing refits and continuous relays to Bay Layout Guides.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
Retail Worker
Mikes Mitre 10
Kippa-Ring, QLD
10.2007 - 03.2012
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
Education
High School Diploma -
St Patrick's College
Shorncliffe, QLD11.1999
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Relationship building and management
- Issue Resolution
- Team Training
- Territory Management
Timeline
Hardware Account Manager
A H Knowles & Co
03.2012 - Current
Retail Worker
Mikes Mitre 10
10.2007 - 03.2012
High School Diploma -
St Patrick's College