Rick Pearson
Holloways Beach
Summary
Dynamic professional with a proven track record in operations management and customer service excellence. As Owner Operator, I streamlined processes, enhancing efficiency and boosting customer satisfaction. At Worklink Employment, I led cross-functional teams, fostering stakeholder relationships and achieving strategic objectives. Skilled in business planning and adept at documentation and reporting.
Last few years I have spent running my own restaurant/bar business with great success, I have since sold the business to return to paid employment.
Overview
27
27
years of professional experience
Work History
Owner Operatior
Holloways Pizza and Pasta
04.2016 - 04.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Program Manager
Worklink Employment
02.2007 - 03.2016
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
Support Worker
Real Living Options
03.1998 - 02.2007
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Education
Certificate III - Community Services (Disability Work)
Tropical North Qld Institue of TAFE
Cairns12-2012
Diploma - Community Service Coordination
Sunshine Coast Institute of TAFE
Sunshine Coast, QLD11-2012
Cert IV - Mental Health, Non Clinical
Tropical North Qld Institute of TAFE
Cairns, QLD12-2010
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Timeline
Owner Operatior
Holloways Pizza and Pasta
04.2016 - 04.2025
Program Manager
Worklink Employment
02.2007 - 03.2016
Support Worker
Real Living Options
03.1998 - 02.2007
Certificate III - Community Services (Disability Work)
Tropical North Qld Institue of TAFE
Diploma - Community Service Coordination
Sunshine Coast Institute of TAFE
Cert IV - Mental Health, Non Clinical
Tropical North Qld Institute of TAFE
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