Summary
Overview
Work History
Education
Skills
Timeline
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Rickey Anak Kanawang

Melbourne,VIC

Summary

At Bao Jian Reflexology, I spearheaded initiatives that significantly enhanced team productivity and customer satisfaction, leveraging my expertise in strategic planning and effective communication. My leadership not only boosted operational efficiency by 30% but also fostered a culture of teamwork and professional growth, demonstrating my commitment to achieving and surpassing business goals.

Overview

2025
2025
years of professional experience

Work History

Supervisor

Bao Jian Reflexology
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.

Masseur

Bao Jian Reflexology
05.2005 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Improved overall client well-being with customized aromatherapy blends during massage sessions.
  • Developed loyalty program that incentivized repeat visits, significantly boosting client retention rates.
  • Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
  • Enhanced client relaxation and recovery by tailoring massage techniques to individual needs and concerns.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.

Education

ANIBT - Commercial Cookery

SMK JULAU
Sarawak, Malaysia
07.2022

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning
  • Staff Discipline
  • Processes and procedures
  • Industrial hygiene
  • Problem-Solving
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Time Management
  • Effective Communication
  • Organizational Skills
  • Team building
  • Active Listening
  • Professionalism
  • Conflict Resolution
  • Team Collaboration
  • Professional Demeanor
  • Team Leadership

Timeline

Masseur

Bao Jian Reflexology
05.2005 - Current

Supervisor

Bao Jian Reflexology

ANIBT - Commercial Cookery

SMK JULAU

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Rickey Anak Kanawang