RICKI MACKESSACK
Sydney,NSW
Summary
Venue Manager with 19 years of experience in team dynamics and conflict resolution. Demonstrated success in achieving objectives through effective problem-solving and collaboration. Expertise in operations management, leading teams, and optimizing processes to enhance operational efficiency and reduce costs. Recognized for a commitment to excellence, fostering a positive workplace culture, and continuous improvement.
Overview
17
17
years of professional experience
Work History
Venue Manager/Licensee
Hurricane's Cronulla
04.2023 - Current
- An upmarket, hybrid dining concept consulted by Chef Justin North of Concept Hospitality.
- Established operational systems and procedures for the new dining concept
- Managed the venue budget, enhancing profitability through strategic pricing and the control of COGS.
- Led recruitment, training, and performance evaluations of 30 front-of-house staff members.
- Developed cocktail, spirit, and wine lists to elevate guest experiences.
- Team rostering within a budget.
- POS is set up for the operational efficiency of the restaurant.
- Oversaw stock control and ordering processes to maintain optimal inventory levels.
- Monitored reservations and seating strategies to maximize occupancy rates effectively.
- Ensured compliance with safety regulations and legal requirements to mitigate risks.
- Created effective business plans aligned with long-term objectives.
- Oversee all aspects of venue management.
Venue Manager
Maydanoz
01.2023 - 04.2023
- Managed venue operations within budget while overseeing all aspects of management.
- Led team recruitment, training, and supervision to enhance performance and retention.
- Curated promotional food and beverage activations to boost customer engagement.
- Created cocktail, spirit, and wine lists to elevate guest experiences.
- Maintained stock control and ordered supplies to optimize inventory management.
- Executed procurement of select liquor and beverages for quality offerings.
- Controlled costs by analyzing beverage costing and COGS effectively.
- Developed staff rostering strategies to ensure optimal coverage.
Beverage and Bar Manager
Riley Street Garage
08.2022 - 12.2022
- Oversaw all aspects of beverage and bar management to ensure operational excellence.
- Managed beverage operations within budget, optimizing cost of goods sold.
- Developed cocktail, spirit, and wine lists to enhance customer experience.
- Led team recruitment efforts, attracting skilled personnel for optimal performance.
- Trained and mentored team members, fostering a culture of growth and development.
- Curated promotional beverage activations to drive sales and brand awareness.
- Implemented efficient stock control and ordering processes for inventory management.
- Procured select liquors and beverages to maintain quality offerings.
Bar Manager & Assistant Venue Manager
Papa J's Bar
03.2021 - 08.2022
- Oversaw all beverage and bar management aspects to ensure operational efficiency.
- Managed beverage operations within budgetary constraints while maintaining quality standards.
- Trained and mentored team members to enhance skills and performance.
- Conducted stock control and ordered supplies to maintain optimal inventory levels.
- Developed cocktail, spirit, and wine lists to elevate customer experience.
- Monitored beverage costing and controlled cost of goods sold (COGS).
- Coordinated staff rostering and recruitment to meet operational demands.
- Performed daily reconciliation of tills for accurate financial record-keeping.
Senior Bartender & Waiter
Aria Restaurant
07.2014 - 03.2021
- Managed large-scale functions and private events, ensuring seamless execution.
- Handled cash transactions accurately to maintain financial integrity.
- Created innovative cocktail lists, enhancing guest experience through mixology expertise.
- Demonstrated barista art skills to elevate beverage presentation quality.
- Provided exceptional floor service, contributing to customer satisfaction.
- Delivered beverage and wine service with knowledgeable recommendations.
- Executed general restaurant duties, supporting overall operational efficiency.
Head Bartender & Wine Waiter
Black by Ezard
03.2013 - 07.2014
- Supported head sommelier in daily operations to enhance service quality.
- Provided expert advice on beverage selections and pairings.
- Managed stock control and ordering processes for optimal inventory levels.
- Crafted cocktails with precision to elevate guest experiences.
- Assisted bar manager in overseeing all operational aspects.
- Delivered exceptional floor service to ensure guest satisfaction.
- Collaborated on all restaurant and bar operations to streamline workflows.
Senior Wine Waiter & Bartender
Catalina
03.2012 - 03.2013
- Supported daily operations for head sommelier, ensuring seamless service and management.
- Provided expert beverage advice to enhance guest experiences.
- Managed stock control and ordering processes to maintain optimal inventory levels.
- Executed cocktail mixology to create innovative drink offerings.
- Assisted bar manager in overseeing all operational functions.
- Delivered attentive floor service, enhancing customer satisfaction.
- Contributed to overall restaurant and bar operations, fostering teamwork and efficiency.
Assistant Restaurant Manager
The Cut Steakhouse
10.2011 - 03.2012
- Assisted restaurant manager in daily operations to ensure smooth functioning.
- Oversaw management of large functions and events to enhance guest experiences.
- Trained, supervised, and mentored team members to improve performance.
- Conducted staff recruitment, scheduling, and performance reviews.
- Managed daily operating revenue, budgeting, and staffing costs effectively.
- Directed all aspects of restaurant management for optimal efficiency.
Assistant Restaurant Manager
Sokyo
01.2011 - 01.2012
- Assisted restaurant manager in daily operations to ensure seamless workflow.
- Oversaw management of large functions and events, enhancing guest experiences.
- Trained and mentored team members, fostering professional development.
- Conducted staff recruitment, rostering, and performance reviews to optimize staffing.
- Managed daily operating revenue, budgeting, and staffing costs for financial efficiency.
- Supervised all aspects of restaurant management to uphold service standards.
Bar Manager
Glass Brasserie & Wine Bar
01.2008 - 01.2011
- Managed beverage operations within budget while controlling costs of goods sold.
- Led team recruitment, supervision, and training to enhance performance.
- Oversaw all aspects of beverage and bar management for optimal efficiency.
- Curated cocktail, spirit, and wine lists to elevate customer experience.
- Implemented stock control measures and streamlined ordering processes.
- Developed promotional beverage activations to drive business growth.
- Procured select liquors and beverages to ensure quality offerings.
- Created staff rosters to optimize labor resources.
Education
Westlake Boys
Auckland, NZWSET Advanced
Sydney, NSWRSA Certified
Sydney, NSWNSW Licensee Certified
Sydney, NSWSkills
- Restaurant and bar operations
- Cocktail mixology
- Business intelligence
- Attention to detail
- Team cohesion
- Leadership by example
- Service sequences
- Budget management
- Inventory control
- Team recruitment
- Cost control
- Menu development
- POS systems management
- Operational efficiency
- Relationship building
- Revenue generation
- Business development
- Problem-solving skills
- Staff training
Hobbies and Interests
- Wine appreciation
- Fitness
- Self-Improvement
- Travel
- Sport
- Reading
- Mentoring and training
- Career progression
- Food
Timeline
Venue Manager/Licensee
Hurricane's Cronulla
04.2023 - Current
Venue Manager
Maydanoz
01.2023 - 04.2023
Beverage and Bar Manager
Riley Street Garage
08.2022 - 12.2022
Bar Manager & Assistant Venue Manager
Papa J's Bar
03.2021 - 08.2022
Senior Bartender & Waiter
Aria Restaurant
07.2014 - 03.2021
Head Bartender & Wine Waiter
Black by Ezard
03.2013 - 07.2014
Senior Wine Waiter & Bartender
Catalina
03.2012 - 03.2013
Assistant Restaurant Manager
The Cut Steakhouse
10.2011 - 03.2012
Assistant Restaurant Manager
Sokyo
01.2011 - 01.2012
Bar Manager
Glass Brasserie & Wine Bar
01.2008 - 01.2011
Westlake Boys
WSET Advanced
RSA Certified
NSW Licensee Certified
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