Ricky Burton
Bracken Ridge,QLD
Summary
Dynamic leader with a proven track record at Team Global Express, adept in business process improvement and fostering cross-cultural communication. Excelled in global business development, increasing market share, and enhancing customer satisfaction through innovative strategies. Skilled in team leadership and operational efficiency, consistently delivering results that surpass organizational goals.
Overview
40
40
years of professional experience
Work History
Global Manager Queensland
Team Global Express
03.2000 - Current
- Enhanced customer satisfaction through effective relationship management strategies tailored to each region''s unique needs.
- Improved communication between regional offices, enhancing overall efficiency and collaboration within the organization.
- Drove innovation within the company by fostering an environment that encouraged creative thinking and collaboration among team members.
- Effectively managed budgets across all regions, ensuring resources were allocated appropriately based on organizational priorities.
- Established performance metrics and KPIs to measure success of global initiatives, ensuring alignment with overall business goals.
- Developed strong relationships with key stakeholders to facilitate business growth in target regions.
- Negotiated favorable contracts with suppliers and partners, reducing costs and contributing to increased profitability.
- Increased global market share by developing and executing strategic plans in line with company objectives.
- Navigated complex regulatory environments in various countries by conducting thorough due diligence on local requirements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Stock Accounts Manager
Wickes PLC (UK)
08.1985 - 12.1999
- Enhanced customer satisfaction through effective relationship management strategies tailored to each region''s unique needs.
- Improved communication between regional offices, enhancing overall efficiency and collaboration within the organization.
- Drove innovation within the company by fostering an environment that encouraged creative thinking and collaboration among team members.
- Effectively managed budgets across all regions, ensuring resources were allocated appropriately based on organizational priorities.
- Established performance metrics and KPIs to measure success of global initiatives, ensuring alignment with overall business goals.
- Developed strong relationships with key stakeholders to facilitate business growth in target regions.
- Negotiated favorable contracts with suppliers and partners, reducing costs and contributing to increased profitability.
- Increased global market share by developing and executing strategic plans in line with company objectives.
- Navigated complex regulatory environments in various countries by conducting thorough due diligence on local requirements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Bachelor Of Arts - Business Studies - Finance
Lancashire University
Preston, Lancashire, UKDiploma In Business - Business
Lancashire College of Technology
Blackpool, Lancashire, UKSkills
- Business process improvement
- Organizational development
- Cross-cultural communication
- Client collaboration
- International negotiations
- Global business development
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team leadership
- Active listening
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Professional and courteous
- Managing operations and efficiency
- Conflict resolution
- Employee training
- Operations management
- Professionalism
- Documentation and reporting
- Profit and loss management
- Forecasting analysis
- Problem-solving
- Time management
Additional Information
Experience using various systems, including Cargowise and Integrated Cargo Support (ICS).
IATA Dangerous Goods Acceptance by Air Qualified until October 2026.
Timeline
Global Manager Queensland
Team Global Express
03.2000 - Current
Stock Accounts Manager
Wickes PLC (UK)
08.1985 - 12.1999
Bachelor Of Arts - Business Studies - Finance
Lancashire University
Diploma In Business - Business
Lancashire College of Technology
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