Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ricky Chant

Melbourne,VIC

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions.

Overview

21
21
years of professional experience

Work History

International Air Administrator

Startrack
Tullamarine, Victoria
11.2021 - Current
  • Improved office organization by developing filing system and customer database protocols.
  • Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
  • Reviewed financial statements and sales and activity reports to measure productivity and goal achievement.
  • Verified transaction information, scheduled and prepared disbursements and obtained payment authorizations to properly pay invoices.
  • Created and managed key product data structures to drive insights and measurements.
  • Collected, tracked and reviewed data to evaluate business and market trends.
  • Conducted data analysis to prepare forecasts and identify trends.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.

Booking Clerk

Startrack
Tullamarine, Victoria
01.2021 - 10.2021
  • Researched and resolved booking conflicts to deliver optimal service.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Temp Night Shift Supervisor

Startrack
Tullamarine , Victoria
11.2021 - 12.2021
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

2IC Night Shift Supervisor

Startrack
Tullamarine, Victoria
08.2019 - 03.2022
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Completed opening and closing duties to facilitate business operations.
  • Trained employees in proper work procedures and performance strategies to optimize operations.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Improved daily operational plans, developed production schedules and optimized task flow.

Freight Handler

Startrack
Tullamarine, Victoria
04.2012 - 12.2020
  • Entered shipment details into database.
  • Scanned and documented freights and assigned appropriate marking labels with identifying information.
  • Assisted in training new warehouse employees.
  • Used scanners to track parcel information such as condition or receipt.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.

Customer Services Representative

Ministry of Health
Wanganui, New Zealand
06.2011 - 12.2011
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints..
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Program Coordinator

KidzOwn Enterprise
Wellington , New Zealand
07.2008 - 01.2011
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Completed frequent assessments of training materials, structure and success rates to enhance program.
  • Identified and solved complex problems related to employee training, management and business direction.
  • Identified potential risk exposure to develop corrective action plans.

Senior Supervisor

YMCA Oscar Program
Wanganui, New Zealand
07.2006 - 07.2008
  • Assisted children in development of social, communication and problem-solving skills.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Discussed developments, behavior and concerns with parents or guardians.
  • Recorded behavior, food and medication dispensing information.
  • Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.

Supervisor

YMCA Oscar Program
Wanganui, New Zealand
07.2005 - 07.2006
  • Enforced rules to teach good manners and maintain safe environment.
  • Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
  • Secured indoor and outdoor premises to protect children.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Improved behavior by employing positive management strategies.

Retail Assistant

Pak'n'Save
Wanganui, New Zealand
07.2003 - 07.2005
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Designed and deployed new display ideas to improve accessibility to merchandise.
  • Managed cash register operations using POS system, including processing sales and returns.

Education

Committee Member
Healthdale Basketball Club
2019

Committee Member
Otaki Primary Home & School Program
2010

Committee Member
Otaki Primary School Gala Planning Committee
2010

Committee Member
Christmas Parade Planning Committee
2007

Committee Member
YMCA Connecting Families Day
2007

Committee Member
HealthdaleHealthdalePak'n'Save Promotional Committee
2005

Committee Member
Write Price Social Club
2004

Skills

  • Teamwork and Collaboration
  • Organizational Skills
  • Interpersonal Skills
  • Problem-Solving

References

  • Rosemary Habashi - International Air Linehaul Manager - PH: 0475826458
  • Donna Lawton - Supervisor - PH:0409453419
  • Bradley Hogan - Supervisor - PH:0459889423

Timeline

International Air Administrator

Startrack
11.2021 - Current

Temp Night Shift Supervisor

Startrack
11.2021 - 12.2021

Booking Clerk

Startrack
01.2021 - 10.2021

2IC Night Shift Supervisor

Startrack
08.2019 - 03.2022

Freight Handler

Startrack
04.2012 - 12.2020

Customer Services Representative

Ministry of Health
06.2011 - 12.2011

Program Coordinator

KidzOwn Enterprise
07.2008 - 01.2011

Senior Supervisor

YMCA Oscar Program
07.2006 - 07.2008

Supervisor

YMCA Oscar Program
07.2005 - 07.2006

Retail Assistant

Pak'n'Save
07.2003 - 07.2005

Committee Member

Committee Member

Committee Member

Committee Member

Committee Member

Committee Member

Committee Member

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