Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
older workplace establishments
97
Ricky Cooke

Ricky Cooke

Ulladulla,NSW

Overview

2
2
years of professional experience

Work History

Customer Service

Zambreros
12.2023 - Current
  • Bolstered client satisfaction by providing attentive customer service during events.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Provided exceptional customer service to internal and external customers.

Private Short Stay Rental

Air Bnb
12.2023 - Current
  • Conducted regular inspections of listing facilities to identify areas in need of maintenance or improvement.
  • Managed room inventory effectively to optimize occupancy rates and maximize revenue potential.
  • Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
  • Maintained a clean, safe, and welcoming environment to create a positive first impression for visitors.
  • maintained a outstanding 4.85/5 star rating due to engagement and satisfaction when dealing with guest enquiries, assistance and suggestions.

Bar Attendant

Cupitts Winery
08.2022 - 05.2023
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Checked ID cards and verified bar guests were of legal age.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.

Education

Certificate IV - Buisness Studies And Entrepreneurship

Tafe Nsw
Ulladulla, NSW
06.2025

Certificate I & II SIT12 - Travel, Hospotality & Tourism Supervisor/manager

TAFE NSW
Bomaderry, NSW
11.2015

Certificate III SIT30813 - Comercial Cookery

Tafe Nsw
Bomaderry, NSW
11.2015

(HSC) High School Certificate YR12 -

Vincentia High School
Vincentia, NSW
10.2014

Skills

  • Strong customer service
  • excellent communication and eager to understand others
  • punctual and always on time when working
  • fast and creative problem solver often coming up with unique solutions
  • keen attention on details to improve on and maintain

Languages

English
Native or Bilingual
Thai
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service

Zambreros
12.2023 - Current

Private Short Stay Rental

Air Bnb
12.2023 - Current

Bar Attendant

Cupitts Winery
08.2022 - 05.2023

Certificate IV - Buisness Studies And Entrepreneurship

Tafe Nsw

Certificate I & II SIT12 - Travel, Hospotality & Tourism Supervisor/manager

TAFE NSW

Certificate III SIT30813 - Comercial Cookery

Tafe Nsw

(HSC) High School Certificate YR12 -

Vincentia High School

older workplace establishments

  • IGA international grocers association - produce assistant, cash register operator, shelf stocking.

2011-2017

  • Ley's original thai restaurant - kitchen hand and cook

2014-2018

  • Woolworth's produce fresh fruit and veg - supervisor

2017-2021

  • Mollymook gold club bar and seaside restruant - cook and kitchen hand

2021-2022


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Ricky Cooke