Rukiye Eskin
Cranbourne
Summary
To be able to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Recruitment & Admin
High Hopes Services
01.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
- Negotiated competitive salary packages and benefits for new hires, contributing to an improved employer brand image and increased employee satisfaction.
- Created a positive candidate experience by maintaining transparent communication and providing timely feedback throughout the recruitment process.
- Developed comprehensive job descriptions for various positions, attracting high-quality candidates and ensuring a smooth onboarding process.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Leveraged social media platforms effectively for promoting open positions among targeted audiences, increasing online visibility of job opportunities significantly.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Introduced pre-employment assessments to evaluate critical skills and competencies, leading to better overall job fit for new hires.
- Streamlined recruitment processes, resulting in more efficient candidate evaluation system by implementing advanced applicant tracking software.
- Facilitated training sessions for hiring managers on effective interview techniques, enhancing quality of candidate assessments.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Instructed senior leaders on appropriate employee corrective steps.
- Distributed employee engagement surveys to identify areas of improvement.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Devised hiring and recruitment policies for 80-employee company.
Deli Manager
Marmara Halal Meats
01.2016 - 01.2020
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Observed quality assurance standards to optimize freshness of deli products.
- Set schedules for 60 staff by planning and designating shifts and hours.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
- Negotiated with suppliers to secure better pricing on high-quality ingredients, positively impacting profitability.
- Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Assistant Store Manager
Fresh Plus Supermarkets
01.2013 - 08.2016
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Maintains store staff by recruiting, selecting, orienting, and training employees.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Managing a large team and maintain great standards across trading hours.
- Completes store operational requirements by scheduling and assigning employees; following up on work results.
- Protect employees and customers by providing a safe and clean store environment.
- Maintain the stability and reputation of the store by complying with legal requirements.
- Ensure employee awareness of safety and emergency procedures.
Office Administrative
Fresh Plus Supermarkets
01.2011 - 07.2015
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Hear and resolve complaints from customers or the public.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Keep records of materials filed or removed, using logbooks or computers.
- Extensive knowledge of Worldsmart Retech - Invoicing - Creating purchase orders and editing them.- Producing labels and talkers- Use of item maintenance
Store Supervisor
Fresh Plus Supermarkets
01.2012 - 12.2012
- Monitor sales staff performance to ensure that goals are met.
- Hire, train, and evaluate personnel.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Inventory stock and reorder when inventory drops to a specified level.
- Enforce safety and sanitation regulations.
- Confer with other supervisors to coordinate operations and activities within or between departments.
Perishables Manager
Fresh Plus Supermarkets
01.2009 - 12.2010
- Leading, recruiting, inducting, training, supervising and developing employees within area of responsibility.
- Responsible for stock control - ordering, presentation and weekly stock take.
- Responsible for delicatessen, freezer and dairy departments of three stores situated at Dallas, Meadow heights and Roxburgh Park.
- Maximising profitability by effectively managing wages, rostering and controlled ordering.
- Overseeing more than 30 employees per store and makings sure the companies mission statements, employee code of conduct and health and safety policies are followed effectively.
- Experience in the use of specialised equipment such as deli slicers, vacuum pack machines, PPE equipment (personal protective equipment), product wrapper and chicken cooker
Delicatessen Sales Assistant
Fresh Plus Supermarkets
01.2006 - 12.2008
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
- Store food in designated containers and storage areas to prevent spoilage.
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.
- Take and record temperature of food and food storage areas such as refrigerators and freezers.
- Compile and balance cash receipts at the end of the day or shift.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Inventory stock and reorder when inventory drops to a specified level.
Education
High School Diploma -
Ilim College
Melbourne, Victoria11.2007
Skills
- Organisational Skills - Punctual, meets deadlines, handles details and efficiently multi-tasks
- Management Skills - leads groups, delegate responsibilities , enforces policies and takes charge
- Highly motivated self-starter who takes initiative with minimal supervision
- Confident, hard-working employee who is committed to achieving excellence
- Seasoned professional whose honesty and integrity provide for effective leadership and optimal business relationships
- Ability to Possess and demonstrate Integrity
- Skilled in observing the happenings and persons
- Excellent ability to detect problems and report information to appropriate personnel
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Active listening
- Problem resolution
Certification
Current Certificate in HLTA311A Apply First Aid.
NDIS Orientation Module
Infection Control Training
NDIS Screening Check
National Police Check
Employee Working with Children Check
Languages
Turkish
Native or Bilingual
English
Native or Bilingual
Interests
- Avid Reader
- Music
- Watching Movies and TV Shows
- Video Gaming
- Camping
Timeline
Recruitment & Admin
High Hopes Services
01.2020 - Current
Deli Manager
Marmara Halal Meats
01.2016 - 01.2020
Assistant Store Manager
Fresh Plus Supermarkets
01.2013 - 08.2016
Store Supervisor
Fresh Plus Supermarkets
01.2012 - 12.2012
Office Administrative
Fresh Plus Supermarkets
01.2011 - 07.2015
Perishables Manager
Fresh Plus Supermarkets
01.2009 - 12.2010
Delicatessen Sales Assistant
Fresh Plus Supermarkets
01.2006 - 12.2008
High School Diploma -
Ilim College
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